Technical Documentation and Process Coordinator

NCSL International; Mayfield Heights (OH); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance including Medical, D​

Job summary

Rockwell Automation is seeking a Technical Documentation and Process Coordinator based in Mayfield Heights, OH, with a hybrid work schedule. The role focuses on coordinating and improving technical documentation, access management, and equipment calibration activities to promote efficient operations.

The ideal candidate will lead cross-functional follow‑ups, maintain supporting documentation, and provide metrics to stakeholders, while advancing continuous process improvements across document

Qualifications

• High School Diploma or GED is required.
• Legal authorization to work in the US; no visa sponsorship.
• 4+ years of relevant experience preferred.
• Experience with SAP document management.
• Experience in project coordination and document management.
• Proficiency with SharePoint and document control processes.
• Experience developing process documentation and job aids.

Responsibilities

• Coordinate the review, tracking, and completion of technical software documents.
• Lead document review meetings and drive follow-up actions.
• Maintain and update guidelines related to document processing and completion.
• Provide metrics and status reporting on document management activities.
• Support continuous improvement efforts to optimize document development and completion processes.
• Maintain access control processes and create/update work aids for access provisioning.
• Review and evaluate access-related work aids annually for accuracy.
• Support users with access process questions and issue resolution.
• Manage the equipment calibration database and annual setup.

Skills

Analytical skills

Technical writing

Leadership/meeting facilitation

Continuous improvement mindset

Education

High School Diploma or GED

Associates degree in Business/PM/Info Mgmt/Communications

Tools

SAP

SharePoint

Microsoft Office (Word, Excel)

Job description

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life‑saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

The Technical Documentation and Process Coordinator is responsible for coordinating and improving technical documentation, document access, process support, and equipment calibration activities that promote efficient and accurate operations. You will lead document review and completion activities, manages access-related processes and work aids, maintains supporting documentation and SharePoint content, and provides metrics and status reporting to stakeholders. The position also coordinates equipment calibration program activities, including database maintenance, vendor coordination, approval routing, records management, and process improvement. The ideal candidate can lead cross‑functional follow‑up activities while continuously improving documentation and processes.

This role is based in Mayfield Heights, OH and will have a hybrid work schedule.

Your Responsibilities

Document Coordination and Access Management

• Coordinate the review, tracking, and completion of technical software documents.
• Lead document review meetings and drive follow‑up actions to support document completion.
• Maintain and update guidelines related to document processing and completion.
• Provide metrics and status reporting on document management activities.
• Support continuous improvement efforts to optimize document development and completion processes.
• Maintain and follow established processes for granting access to software documents.
• Create and update work aids that document the steps required to provide access.
• Review and evaluate access‑related work aids on an annual basis to ensure accuracy and effectiveness.
• Support users and stakeholders with access process questions and issue resolution.

Equipment Calibration Program Coordination

• Manage the equipment calibration database, including annual setup, data entry, certificate processing, and records maintenance.
• Coordinate biannual calibration cycles with external vendor, including scheduling, quotes, and onsite logistics.
• Route vendor quotes, repair requests, and cost notifications for approval; track completion and manage follow‑ups.
• Lead calibration team meetings and drive continuous improvement of tracking applications and processes.
• Provide metrics and status reporting on calibration program activities.

The Essentials - You Will Have

• High School Diploma or GED
• Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred - You Might Also Have

• Typically requires a minimum of 4 years of relevant experience.
• Associates degree in Business, Project Management, Information Management, Communications, or a related field.
• Experience with document management in SAP.
• Experience in project coordination, document management, process management, or a related role.
• Ability to lead meetings, coordinate stakeholders, and drive action items to completion.
• Experience in Microsoft Office applications, especially Word, Excel, and SharePoint.
• Technical writing skills
• Experience working with SharePoint and document control processes.
• Experience developing process documentation, job aids, or standard work instructions.
• Analytical skills with experience creating metrics or status reporting.
• Continuous improvement mindset with the ability to identify and implement process enhancements.
• Experience coordinating with external service vendors.
• Proficiency with asset database management and spreadsheet reporting.

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at [phone].

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.