Technical Director - EHR Services - Remote - 2287131

UnitedHealth Group; Eden Prairie (MN); Remote; Confidential; Full time

Job summary

UnitedHealth Group seeks a Technical Director for EHR Services to enhance client relationships and lead teams in delivering value from EHR investments. This remote role requires extensive experience in healthcare, effective leadership, and a commitment to advancing health outcomes.

Benefits

Comprehensive benefits package

Equity stock purchase

401k contribution

Qualifications

• 10 years combined experience in Healthcare and IT.
• 5+ years hands-on experience with Epic configuration.
• Experience in resource management and large-scale project management.

Responsibilities

• Manage client engagements ensuring value from EHR investment.
• Lead team of analysts and consultants in Epic infrastructure.
• Drive business development efforts and manage VP/C-suite relationships.

Skills

Problem-solving

Communication

Leadership

Client management

Project management

Education

Epic certification

Bachelor's degree or equivalent

Tools

Power Point

Excel

IT ticketing systems

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are looking for a Technical Director - EHR Services to join ourProvider Technology Services leadership team. This individual will successfully manage multiple client engagements and ensure clients derive value from their ongoing partnership with Optum Advisory and their EHR investment. This individual will oversee Optum analysts and consultants and serve as a subject matter expert for Epic infrastructure and integration domains in support of business development and delivery with existing and new clients. The successful candidate will have a proven track record of achieving results, building relationships, and a solid customer focus.

At Optum, Directors are responsible for leading business development efforts, solutioning Optum’s offerings to meet a prospect’s requirements, and ongoing management of VP- and C-suite client relationships with health system executives; as such, this individual will have an annual sales target as well as an annual target for overall managed revenue and/or utilization.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Collaborate with consulting and marketing leadership to articulate and represent the value proposition of the practice’s technical and integration services in sales collateral
• Assist senior leadership in setting and driving the vision and strategy for the COE’s technical capabilities
• Promote EHR Services internally by developing relationships with client-facing teams to identify and deepen relationships with complex clients
• Promote EHR Services externally by partnering with content, product, and service teams to identify thought leadership needs and develop strategies for tech team presence at industry events
• Provide leadership and strategic direction for delivery teams; hold workstream engagement leaders accountable for performance and coordinate support on complex and challenging tasks
• Identify and implement process improvement opportunities, policies, or system standards for the overall Epic infrastructure and all Epic environments
• Industry expert in one or more areas and use engagements to advance own knowledge
• Determine staffing requirements, perform capacity planning for resources and supervise the work of direct reports to ensure that team is functioning effectively and efficiently
• Hire, train and develop analysts and consultants in all functional areas within scope of management
• Ensure all team members successfully complete all required job training, including certifications, and keep required certifications up to date
• Provide technical consultation including configuration, system requirements, disaster recovery/high availability, end user devices, and performance monitoring
• Communicate and present effectively to various audiences, utilizing solid listening, written, and verbal communication skills

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Epic certification/proficiencyin a technical area such as ODBA/ECSA/Cogito Administrator/Bridges or past managerial experience leading a team with this subject matter expertise
• 10 years of combined experience in Healthcare and Information Technology (IT),with flexibility in the distribution—e.g., 4 years in healthcare and 6 years in IT, or vice versa.
• 5+ years of hands-on experience with Epic configuration
• 4+ years of experience in resource management and/or large-scale project management
• Proven experience in formal direct leadership, including managing teams, setting performance expectations, conducting evaluations, and driving accountability to achieve organizational goals.
• Consulting experience
• Proven exceptional communication and presentation skills
• Proven clearly demonstrate problem-solving capacity and the ability to be timely and responsive
• Demonstrated ability to coach others to perform and achieve results
• Willing or ability to travel up to 25% domestically

Preferred Qualifications:

• 2+ years of commercial experience owning or leading sales processes and targets
• Experience as a successful influencer who can interact effectively with diverse groups of stakeholders
• Epic infrastructure domain knowledge such as Cache’/IRIS, Microsoft SQL/Oracle, storage platforms, etc
• Highly proficient in Power Point, Excel, and IT ticketing systems
• Proven negotiator

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $132,200 to $226,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.