Technical Director- Application Architect, CSS Global SaaS & Apps Delivery

Socket.dev; United States; On-site; USD 180,000 - 250,000; Full time

Job summary

Oracle is seeking an experienced Technical Director - Application Architect to lead architectural decisions for Oracle Fusion SaaS implementations. The role requires 15+ years in the industry and a proven ability to manage customer escalations and drive satisfaction.

You will mentor a team of experts, collaborate across product and services, and ensure successful delivery of complex Fusion projects while upholding Oracle's commitment to inclusion and customer success.

Qualifications

• Minimum 15 years of industry experience.
• Strong background in implementing and supporting Oracle Fusion SaaS products.
• Proven experience leading a team of experts to resolve complex customer issues.

Responsibilities

• Lead architectural direction as Technical Director - Application Architect.
• Manage customer escalations and drive satisfaction improvements.
• Collaborate with cross-functional teams to deliver Oracle Fusion solutions.

Skills

Leadership

Customer escalation management

Oracle Fusion

Team leadership

Tools

Oracle Fusion SaaS

Job description

We are seeking an experienced and highly skilled Technical Director - Application Architect to join our elite team. The ideal candidate will have at least 15 years of industry experience, with a strong background in implementing, supporting, and managing customer escalations within Oracle Fusion SaaS products. This role requires functional expertise in at least one area of Oracle Fusion and the ability to lead a team of experts dedicated to resolving complex customer issues and improving overall customer satisfaction.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life‑saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.