Technical Director

ASM; Richardson (AL); On-site; USD 150,000 - 190,000; Full time

Job summary

ASM is seeking a Technical Director to strengthen business success through leading generation, product selection support for customers, and pre-sales consultation, with post-sale impact across ownership lifecycle.

The candidate will understand customer needs, align with business units, and drive technology transfer and growth while managing cross-functional teams globally.

Qualifications

• Masters/PhD in Engineering required.
• Minimum 10 years of broad technical experience with leadership.
• Experience building partnerships with customers and internal teams.

Responsibilities

• Build and grow customer relationships.
• Identify technological inflections and communicate them to stakeholders.
• Develop and maintain technical information for internal/external use.
• Drive cross-functional collaboration to ensure positive customer experiences.
• Lead projects that secure business and build trust in ASM’s capabilities.

Skills

Leadership

Customer relationships

Strategic thinking

Cross-functional collaboration

Verbal & written communication

Program management

Industry knowledge

Education

Masters/PhD in Engineering

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

As a key driver of business success, the Technical Director will play a vital role in strengthening and enabling business success through leading generation, product selection support for customers, and pre-sales consultation, as well as post-sale impact throughout the ownership life cycle of the customer.

The Technical Director will be responsible to understand ASM customers’ needs and provide overall strategy and subsequent implementation with alignment with BUs to ensure we deliver service and value to meet even exceed customers’ expectation. The aim is to increase new penetration opportunities, build customer relationships, manage process technology transfer and overall business growth.

Responsibilities

• Build and grow customer relationships.
• Identify technology inflections through customer interaction and articulate these inflections to internal stakeholders to help drive development of products.
• Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders.
• Understand and build long-term innovative technology systems that enable enhanced customer relationships.
• Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
• Drive continuous improvement of the customer experience through team, process and support tool development.
• Build strong cross-functional and matrixed relationships and collaborate with Product Marketing, Product Development, Service Engineering, and others to ensure a positive customer experience.
• Drive projects that secure business and build trust in ASM’s capabilities. Coordinate management reviews and alignment.

Education & Experience:

• Masters/PhD Degree in an Engineering discipline.
• Candidates with comparable experience, knowledge and skills will be considered.
• Demonstrated strong leadership skills with proven track record to drive changes and implement changes to benefit the organization.
• Proven success in building collaborative partnerships with customers and internal organizations.
• Experienced working with local, regional and global teams. High level of collaboration and work across other divisions - both co-located and globally to meet common goals and targets.
• Strong industry experience managing teams that support complex instrumentation, applications and informatics by phone and at customer locations.
• Adept at thinking strategically, organizing and illustrating those thoughts and translating plans into action within a matrixed environment.
• Possess the ability to self-direct and prioritize among competing goals and exhibit flexibility in a fast-paced environment.
• Demonstrated excellence in communication (verbal and written), negotiation, presentation, and interpersonal skills.
• Energetic, collaborative and proactive; a leader who can positively and productively impact both strategic and tactical finance and administration initiatives.
• Minimum 10 years of broad technical experience and deep business perspective preferably in the Semiconductor / Capital Equipment industry.
• Strong market and industry knowledge and awareness of trends associated with our customer’s environments to properly develop and deploy customer solutions.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.