Technical Delivery Manager

strong-bridge; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

HCL Technologies in New York is looking for an experienced healthcare IT professional to lead end-to-end project delivery, manage SLAs, and coordinate customer requirements. You will work with on-site engineers to ensure timely delivery and high quality while guiding the team on technical issues.

The role requires strong analytical and communication skills, with experience in Incident, Problem, Service Request and Change & Release Management, plus familiarity with CMS/state reporting and

Qualifications

• 5+ years of Healthcare experience in Billing, Enrollment and Claims
• L2 Production Support experience
• 5+ years in Incident Management, Problem Management, ServiceRequest Management and Change & Release Management
• Excellent analytical, planning, problem solving, verbal and written communication
• Strong knowledge of data languages such as .NET, C# and PLSQL
• Ability to work independently and with teams, effective communication
• Knowledge of Medicare & Medicaid state level reporting
• Understanding healthcare data formats and CMS/state reporting needs
• Understanding lifecycle of claims adjudication
• Exposure to claim functionalities like Edits, COBs, adjustments, Episodes

Responsibilities

• End to End Project Delivery
• Manage SLA
• Coordinate and Manage customer requirements
• Coordinate with On-Site Engineers and attend customer calls
• Assist team technically when required
• Raise risks and issues and escalate to senior management and customer
• Create quality documents, collect metrics data and conduct audits
• Create project plans and track schedule for on-time delivery per quality standards
• Ensure process improvement and compliance; participate in technical design discussions and review documents

Skills

Healthcare experience

L2 Production Support

Incident Management

Problem Management

Service Request Management

Change & Release Management

.NET

C#

PL/SQL

CMS/state reporting exposure

Claims adjudication lifecycle

Job description

At HCL Technologies we work as true partners with both our employees and our clients, embodying our number one value: People First. Our team is driven by a desire to always learn, improve, and innovate. We take an open-minded approach to opportunities and challenges and are focused on solving business challenges.

We deliver programs and projects that exceed stakeholder expectations. To be successful here, you will be a driver with a flexible working style and excellent communication skills; you will think strategically and act tactically.

Experience Required:

• 5+ years of Healthcare experience in any of the following – Billing, Enrollment and Claims
• Must have L2 Production Support experience
• 5+ years of experience in one or more of the following – Incident Management, Problem Management, ServiceRequest Management and Change & Release Management.
• Excellent analytical, planning, problem solving, verbal and written skills to communicate complex ideas.
• Strong knowledge of data languages such as .Net, C# and PLSQL
• Ability to work independently, within a team environment and communicate effectively with employees at all levels
• Knowledge and experience of Medicare & Medicaid state level reporting levels
• Strong understanding of healthcare data formats, standards, and ability to map them to CMS and state level reporting needs
• Good understanding on the lifecycle of claims adjudication
• Possess good exposure on the various claim functionalities such as Edits, COBs, claims adjustments, Episodes etc.

Responsibilities:

• End to End Project Delivery
• Manage SLA
• Coordinate and Manage customer requirements
• Manage with On-Site Engineers and attending customer calls
• Help team technically if required.
• Raising risks| issues and escalation to senior management and customer
• To create all quality documents| collect metrics data and conducting Audits. To perform Value creation and KM activities.
• To create project plans and keep track of schedule for on time delivery as per the defined quality standards.
• To ensure process improvement and compliance| and participate in technical design discussion and to review technical documents