Technical Delivery Manager

Jolera; City of Troy (NY); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Growth opportunities

Collaborative culture

Job summary

Jolera is seeking a Technical Delivery Manager to lead a dedicated managed services pod in Troy, MI. The role emphasizes architecture quality, change posture, and a technical roadmap across enterprise customer infrastructure estates.

Ideal candidates bring 10+ years in enterprise infrastructure, deep VMware/Azure/M365/Entra ID expertise, and ITIL/ITSM fluency. On-site presence in Troy is expected, with frequent in-person engagement.

Qualifications

• 10+ years in enterprise infrastructure roles with senior/leadership depth
• Deep expertise: VMware vSphere, Azure (IaaS/PaaS), M365 and Entra ID, enterprise networking and firewalls
• Ability to direct technical teams without HR line ownership
• ITIL/ITSM fluency with enterprise change/incident management
• Excellent written communication for executive-level docs
• On-site in Troy, MI with frequent in-person engagement
• Authorized to work in the United States

Responsibilities

• Direct a dedicated technical pod of engineers and specialists.
• Own end-to-end technical accountability for enterprise infrastructure across data centers, branches and cloud estates.
• Lead architecture reviews, CABs and root-cause analyses in hands-on capacity.
• Lead refresh programs across compute, storage, network and virtualization; manage design, vendor eval, migration planning and execution.
• Collaborate with customer leadership on cadence, scorecards and escalation with clear RACI.
• Represent Jolera's senior technical voice in executive engagements with CIOs/IT directors.
• Coach on-site senior architects and bench engineers to raise technical quality.
• Produce executive-grade written communications and roadmaps weekly.

Skills

VMware vSphere

Microsoft Azure

Microsoft 365 Entra ID

Enterprise networking

Enterprise firewalls

ITIL ITSM

Executive communication

Leadership without HR

VDI operations

Tools

ServiceNow

VMware certs

Azure certs

Job description

Who We Are:

Jolera stands as a distinguished multinational Global Systems Integrator (GSI), a vanguard in delivering comprehensive and bespoke IT solutions to a diverse clientele, encompassing both direct customers and channel partners across the globe. We are driven by a commitment to excellence, leveraging a team of over 650+ highly skilled professionals to design, implement, and manage technology systems that are not only effective and competitive but also scalable and value driven. Our comprehensive suite of services includes the creation of customized technology solutions tailored to specific business needs, in-depth IT assessments and strategic planning, meticulous IT device and infrastructure management, robust data backup and recovery solutions, seamless cloud and on-premise migrations, enterprise-grade security services, and round-the-clock, 24/7/365 quad-lingual end-user support. At Jolera, we believe in empowering organizations worldwide with innovative and reliable IT solutions, and we invite you to join us in this mission.

Position Description

We are seeking a Technical Delivery Manager with deep enterprise infrastructure experience to lead the technical direction of a dedicated managed services pod based in Troy, Michigan. The ideal candidate has a strong background as a hands‑on engineering leader and is comfortable directing dedicated technical teams without owning their HR line. This is a senior technical leadership role focused on architecture quality, change posture, and the technical roadmap across enterprise customer infrastructure estates.

What You’ll Do

• Direct a dedicated technical pod consisting of technical staff supported by a shared engineering bench of Cloud, Network, Compute, ITSM, and Endpoint specialists.
• Own end-to-end technical accountability for enterprise customer infrastructure including multi-site data center, branch, and cloud estates.
• Lead architecture reviews, change advisory boards, and root-cause analysis sessions in a hands‑on capacity.
• Run point on enterprise infrastructure refresh programs across compute, storage, network, and virtualization, including design, vendor evaluation, migration planning, and execution oversight.
• Partner with customer-side program leadership on cadence, scorecards, and escalation paths, with clear technical and commercial RACI established at engagement kickoff.
• Serve as Jolera’s senior technical voice in front of customer CIOs and IT directors during executive engagements.
• Coach the on‑site Senior Architects and bench engineers, raising the technical bar of everything the pod delivers each quarter.
• Produce executive‑grade written communication including root‑cause analyses, design documents, scorecards, and roadmap summaries on a weekly cadence.

Who You Are

• 10+ years across enterprise infrastructure roles, including time as a senior architect, principal engineer, lead consultant, or senior delivery role with real technical depth.
• Strong working knowledge of VMware vSphere, Microsoft Azure (IaaS and PaaS), Microsoft 365 and Entra ID, enterprise networking (cloud‑managed and traditional), and enterprise firewalls.
• Demonstrated ability to direct technical teams without owning their HR line.
• ITIL and ITSM fluency, with practical experience operating against an enterprise change, incident, and problem management framework.
• Excellent written communication, with the ability to own executive‑grade documents end‑to‑end.
• Comfortable being on‑site in Troy, MI multiple times per week with some weeks heavier than others.
• Authorized to work in the United States.

Preferred Qualifications

• Prior MSP, MSSP, or Global Systems Integrator (GSI) delivery experience.
• Hyperconverged infrastructure (HCI) lifecycle and migration experience on any major platform.
• Virtual desktop infrastructure (VDI) operations or migration leadership.
• Direct experience operating alongside customer‑side program leadership, PMO, or VMO.
• ServiceNow administration or implementation experience (CSA, CIS‑ITSM, CIS‑CSM).
• Microsoft or VMware certifications at the architect or expert level.

What We Offer:

• A competitive salary and benefits package that appreciates your worth.
• Perks that make every day a bit more special.
• Opportunities for professional growth and development that will push your career to new heights.
• Join Jolera and be part of a team that values creativity, drive, and a bit of quirkiness, all while delivering serious results.

At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.