Technical Customer Training and Test Engineer

ZipRecruiter; Town of Clifton Park (NY); On-site; Full time

Job summary

A leading company is seeking a Technical Customer Training and Test Engineer to provide technical expertise and support for automated dispensing products. This role involves optimizing customer satisfaction through training, troubleshooting, and maintaining strong relationships with clients. Join an award-winning employer and contribute to the success of innovative robotic systems.

Benefits

Comprehensive benefits package

401k with match

Paid time off

Parental leave

Mentorship programs

Qualifications

• Minimum of an Associate's degree in Engineering or related technical field.
• Effective communication and listening skills.
• Proficiency in Microsoft Office, especially Excel.

Responsibilities

• Prepare equipment for in-person or virtual product demonstrations.
• Diagnose and resolve hardware, software, and system integration issues.
• Deliver hands-on operator and maintenance training tailored to customer requirements.

Skills

Effective communication

Customer-centric mindset

Problem-solving

Organizational skills

Proficiency in Microsoft Office

Foundational knowledge in mechanical systems

Education

Associate's degree in Engineering or related technical field

Bachelor's degree preferred

Job description

Job Description

Are you an excellent communicator who is technically inclined? Are you interested in ensuring customer satisfaction and optimizing outcomes for robotic equipment of the future while building your own future? PVA would love to meet you! We are a five-time Albany Business Review Best Places to Work winner and Healthiest Employer. Come see for yourself why we're an award-winning employer.

Position Overview

The Technical Customer Training and Test Engineer plays a pivotal role in delivering technical expertise and field support for PVA systems and automated dispensing products. Covering the entire product lifecycle—from pre-shipment testing and configuration to installation support, troubleshooting, upgrades, and end-of-life decommissioning—this role is essential for optimizing customer outcomes and system performance. This position is the technical face of PVA and a key driver of customer satisfaction, retention, and product value. Ensuring customers achieve consistent uptime and optimal performance directly contributes to PVA’s revenue growth, brand reputation, and profitability.

Job Details

• Schedule: 8:00 am - 5:00 pm / 7:00 am - 4:00 pm, Monday-Friday (1st shift)
• Starting pay: $25.00 - $33.00 per hour, depending on experience
• Location: Onsite in Halfmoon, NY
• Training period included; duration depends on experience; travel may be required

Responsibilities

• Prepare equipment for in-person or virtual product demonstrations (runoff).
• Ensure equipment functions according to customer expectations prior to visits or virtual demos.
• Diagnose and resolve hardware, software, and system integration issues to meet customer needs.
• Deliver hands-on operator and maintenance training tailored to customer requirements.
• Provide technical guidance on system operation, maintenance, and performance optimization.
• Address unexpected issues with prompt solutions.
• Build long-term customer relationships as a trusted technical advisor.
• Gather and relay customer feedback for service and product improvements.
• Collaborate with engineering, production, and sales teams to provide insights and suggest product enhancements.
• Assist customers with process improvements and optimization.
• Maintain confidentiality of customer information at all times.

Skills and Qualifications

• Effective communication and listening skills
• Customer-centric mindset
• Self-motivated and able to work independently or in teams
• Ability to perform in fast-paced, dynamic environments
• Sound judgment and proactive problem-solving
• Calm and professional demeanor under pressure
• Strong organizational skills with attention to detail
• Reliability in following directions and completing tasks
• Initiative and commitment to continuous improvement
• Willingness to learn and grow technically and professionally
• Proficiency in Microsoft Office, especially Excel; familiarity with computer systems
• Foundational knowledge in mechanical systems, controls, and software technologies
• Minimum of an Associate's degree in Engineering or related technical field; Bachelor's preferred

Additional Information

Physical requirements include standing, sitting, lifting up to 50 lbs, travel, and other physical activities as detailed in the original description. PVA offers competitive salaries and a comprehensive benefits package, including medical, dental, vision, onsite health center, life and disability insurance, paid time off, parental leave, 401k with match, and mentorship programs.