Technical Customer Support Representative

TLD; Windsor (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

TLD, the leading Ground Support Equipment manufacturer, seeks a Technical Customer Support Representative in Windsor, CT to assist customers with spare parts, provide information, and facilitate quotes and orders. You will be part of a dynamic team delivering fast, reliable service to aviation customers.

Responsibilities include processing quotes via SPQ, managing orders in the ERP, arranging shipments with our warehouses, and collaborating with cross-functional teams to ensure customer

Qualifications

• Experience in customer service for spare parts.
• Ability to process quotes and orders accurately.
• Strong organizational and multitasking skills.

Responsibilities

• Manage customers and spare parts as delegated by the Spare Parts Hubs Manager.
• Communicate with customers to provide information, quotes, and promote products.
• Process requests for quotes via SPQ from multiple sources including email and phone.
• Provide technical support for parts search and coordinate with the technical team.
• Process orders in the ERP system and coordinate shipments with warehouses.
• Advise on stock needs and assist purchasing in regional stocking decisions.
• Prioritize daily tasks and collaborate with colleagues to meet deadlines.
• Work as part of a team and maintain clear, professional communication.

Job description

TLD is the largest global manufacturer of Ground Support Equipment in the aviation and aerospace industries. We deliver technology-focused solutions with a broad range of products, which are designed, engineered, and built, at one of our nine worldwide facilities. TLD is an integral part of ALVEST, a global collection of businesses with strong leadership and product positioning in commercial / general aviation, air cargo and military aviation. The corporate portfolio is one of diverse companies with financial strength and similar culture, who are focused on diversity, sustainability, growth and customer service.

A career at TLD is a unique opportunity for individual growth and achievement working with a talented global team, having the common goal of providing a commitment to excellence. We offer a stable, family focused environment with support to accomplish personal and professional goals. Join the TLD team, and be a part of our continued success as the industry leader in the Ground Support Equipment industry.

POSITION SUMMARY

The Technical Customer Support Representatives are primarily responsible for facilitating customer needs and requests in a way that is informative, productive and efficient. Utilizing their knowledge of the parts they sell, they can greet customers, help them locate the parts they need, educate them about part function, provide price, availability, and secure sales.

ENVIORNMENT

The TLD Spare Parts America team is an international and dynamic team. We have a very strong group spirit of cooperation and support each other for the benefit of the company and our customers.

We are customer driven. We aim excellence and support our customers the best we can. We target long term relationship that generate continuous sales and growth.

We go above and beyond for our customer, to make sure they get their parts as fast as possible. Arranging drop shipments from all over the word and using our global network of warehouses and forwarders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage customers under your responsibility for spare parts as delegated by the Spare Parts Hubs Manager
• Communicate with your customer; answer their request in a timely fashion, and contact them to promote our products. Develop cooperation to increase sales in your portfolio.
• Process customer request for quotes through our quotation module called SPQ, from a variety of sources including, but not limited to email and telephone.
• Be able to provide technical support for parts search, involve our technical team for help if needed, and always keep our customers up to date of the progress until we have a solution for them.
• Process orders in our ERP system and organize shipments in accordance with TLD’s policies and procedures. Keep your customers up to date of the status of their order until delivered and troubleshooting.
• Understanding the market demand and assist our purchasing team, as well as your spare part manager to advice parts to be stocked in our region.
• Exercise discretion on the prioritization and execution of daily tasks and projects in order to perform required work on-time and to satisfactory quality. Take notes, be organize and clear are keys of success in this position.
• Be a team player; get support from your colleagues based on their specialty and help them at the best of your ability. Be multitask and flexible for the benefit of our customers. Do not let pressure or personal feeling go in between with your work & duty. Communication is a key of success.

SCHEDULE

8 hour shift

Monday to Friday

The Company is committed to protecting the confidentiality, integrity, and availability of its information assets in alignment with ISO 27001. All employees are required to follow information security policies, safeguard company data and systems, and promptly report any suspected security incidents or violations.