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A major information and analytics company is seeking a Technical Support Specialist to provide remote troubleshooting and support services. The role involves resolving technical inquiries while ensuring product functionality. The ideal candidate should have experience in technical support, strong problem-solving abilities, and excellent communication skills. Compensation ranges from $43,600 to $72,600, with comprehensive benefits offered.
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle all while reducing risk. You can learn more about LexisNexis Risk at the link below. risk.lexisnexis.com/insurance
The Insurance Solutions Team is dedicated to providing streamlined log-on access and technical support for a variety of insurance products within our portal application. Our team works closely with both internal and external partners to ensure that our customers receive prompt, effective support and solutions through exceptional customer service. The majority of inquiries are insurance carrier or agent-based calls, emails and chats.
We are seeking a technically skilled and customer-focused individual to deliver remote post-sale troubleshooting and diagnostic support services. This role ensures that all products and services function properly by resolving technical support inquiries either directly or through coordination with first-level support representatives.
U.S. National Base Pay Range: $43,600 - $72,600. Geographic differentials may apply in some locations to better reflect local market rates.
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