Technical Customer Success Manager

Modash; United States; Remote; USD 67,000 - 101,000; Full time

Benefits offered by this job

Unlimited vacation

Flexible working hours

Remote work

Stock options

Personal development

Job summary

Modash is hiring for a remote, international Customer Success role. You will own a portfolio of data-product customers, guide onboarding, and coordinate with Product, Sales, Support, and Engineering to maximize value and growth. You’ll discuss APIs, data flows, and integrations, with a focus on renewals and expansions.

The role emphasizes proactive leadership, clear communication, and a strong commercial mindset to help customers scale using Modash data tools.

Qualifications

• 2+ years in Technical Customer Success, Account Management, Technical Account Management, or a similar customer-facing role.
• Experience working with APIs or data products, or a background in a technical, product management or product owner role.
• Comfortable discussing APIs, integrations and data flows. You don't need to code, but you should be technically curious to understand.
• You lead customers, rather than simply support them.
• You ask good questions, understand the real problem and help decide what happens next
• You take ownership. When something gets messy, you simplify it, make a judgement and drive it to an outcome
• You're a clear, concise communicator who can make complicated things simple
• You're commercially minded and naturally look for ways customers can get more value and grow their business
• You're proactive, organised and comfortable working without a perfect playbook
• Strong written and spoken English

Responsibilities

• Own your portfolio of accounts: build success plans, run regular calls, identify expansion opportunities, renewals, and keep data organized.
• Onboard new customers: create integration plans, ensure first value and set clear next steps.
• Collaborate across Modash: communicate customer problems to Product, coordinate with Sales, Support, Eng/Marketing, and drive outcomes.

Skills

Technical Customer Success

Account Management

APIs & data products

Technical curiosity

Ownership & proactivity

Communication skills

Commercial mindset

English proficiency

Tools

Vitally

Notion

Intercom

Stripe

FullStory

Calendly

Job description

Описание:

Hi! I’m Steph, Head of Growth for Data Products at Modash. I joined Modash to help grow a newer and increasingly important side of our business: our Data products. Today, more than 100 companies using Modash data to power their own products and businesses. They’re building creator discovery tools, enriching their own datasets, powering workflows, and solving problems we probably haven't even thought of yet. And we're growing quickly. A huge part of that growth isn't just finding new customers. It's helping the customers we already have build better products, get more value from our data, and grow with us. That's where you come in.

Scope of the role & what you'll actually do

1. Own your portfolio of accounts

• Build clear success plans with goals, priorities and next steps
• Run regular customer calls and proactively keep things moving
• Understand what customers are building and help them use the right data and endpoints
• Troubleshoot technical issues and own getting them resolved
• Spot risks early and create a plan
• Find new ways Modash can help customers grow
• Own expansion end-to-end, from spotting the opportunity to closing the upgrade
• Own renewals and keep your accounts organised and up to date

2. Onboard new customers

• Run a strong Sales - CS handover
• Understand what they're building and what success looks like
• Create a clear integration plan with milestones and owners
• Help them make the right technical decisions and remove blockers
• Help them get to first value quickly
• Leave every interaction with clear next steps, owners and dates

3. Collaborate across Modash

• You'll be the voice of your customers internally. You'll work closely with Product to bring them clear customer problems and opportunities, connect customers for discovery and testing, coordinate with Sales on expansion, work with Support and Engineering on technical issues, and help Marketing turn what we're learning into useful customer resources. Even when other teams are involved, you own driving the customer outcome forward.
• Vitally - Customer Success CRM
• Notion - internal knowledge
• Intercom - customer communication and support
• Stripe - subscriptions and invoices
• FullStory - debugging and customer behaviour
• Calendly - scheduling

Требования:

• 2+ years in Technical Customer Success, Account Management, Technical Account Management, or a similar customer-facing role
• Experience working with APIs or data products, or a background in a technical, product management or product owner role
• Comfortable discussing APIs, integrations and data flows. You don't need to code, but you should be technically curious to understand.
• You lead customers, rather than simply support them.
• You ask good questions, understand the real problem and help decide what happens next
• You take ownership. When something gets messy, you simplify it, make a judgement and drive it to an outcome
• You're a clear, concise communicator who can make complicated things simple
• You're commercially minded and naturally look for ways customers can get more value and grow their business
• You're proactive, organised and comfortable working without a perfect playbook
• Strong written and spoken English

Nice-to-haves

• Experience with creator data or creator marketing
• Experience owning renewals and expansion
• Some coding or data experience, such as reading code, writing small scripts or SQL

Условия:

• Flexible working hours. We trust you to manage your time.
• Unlimited paid vacation. Take the time you need to rest and recharge.
• Compensation. ca €60,000 to €90,000 on-target earnings (OTE) per year + stock options.
• Fully remote working. Work from wherever suits you. We have an office in Tallinn, Estonia, and Steph is based in the UK, but customers are all over Europe, so you decide what works the best for you.
• Personal development. We'll support courses, books or conferences that help you grow.
• Ownership. Data is an important growth area for Modash. You'll have the autonomy to make decisions, try things and help shape how this part of the business grows.

About us

A little bit more about us... Founded in 2018 by a high-school dropout and a Canadian (yes, we’re also shocked it’s going so well), Modash is building a suite of tools that help brands scale partnerships with online content creators. 2,700+ companies like Stanley 1913, Sennheiser, and NordVPN already use Modash to manage and scale their influencer marketing work. And we're just getting started. Over the coming decade, brand investment in creators will continue to boom, and Modash will be at the centre of it all. Modash is here to stay. We have 8-figures in ARR across two products, a $12M series A investment, and we are default alive. We are building a company that will still be here in 20 years; not rushing towards an exit. We’re almost 100 people distributed across 20+ countries, operating with a fast, async-first culture. If you join Modash, you’ll be surrounded by people who truly want to be the greatest at their craft. People who make you better. Interesting people too, who have done everything from building solar cars, to hanging out with Metallica and Bon Jovi. Come join us. Be great, do great things, create great memories, all while making a great impact. Do it.