Technical Customer Success Lead

Optimum (getoptimum.xyz); United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A cutting-edge tech start-up is seeking a Technical Account Manager to oversee relationships with enterprise validator partners. This role involves managing technical onboarding, ensuring client satisfaction, and advocating for customer needs. Ideal candidates should have 3-5 years of experience in technical roles and a deep understanding of blockchain infrastructure. The position offers a competitive compensation package and a remote-first work environment.

Benefits

Competitive compensation package with token incentives

Remote-first work environment with flexible hours

Resources to attend industry conferences and events

Qualifications

• 3-5 years experience in technical customer-facing roles.
• Deep understanding of blockchain infrastructure, particularly Ethereum staking/validation.
• Experience working with highly technical enterprise/infrastructure customers.

Responsibilities

• Conduct technical discovery with prospective validator partners.
• Own technical onboarding process, ensuring smooth integration.
• Serve as primary relationship owner for enterprise accounts and conduct regular business reviews.
• Act as first point of contact for partner issues and provide hands-on troubleshooting.
• Translate customer requirements into input for the product team.

Skills

Technical project management

Sales engineering

Technical account management

Strong technical communication

Blockchain infrastructure understanding

Job description

Role Overview

Own end-to-end relationships with enterprise validator partners, serving as their primary technical and commercial point of contact from initial engagement through long-term account growth. Manage a portfolio of high-value accounts (each with 1B+ assets under management) while driving expansion and ensuring successful technical integration. Provide responsive customer support, handle escalations, and ensure measurable success outcomes across the partner lifecycle.

Key Responsibilities

• Pre-Sales Support: Conduct technical discovery with prospective validator partners, and provide integration guidance as needed

• Onboarding Leadership: Own technical onboarding process, coordinate with BD, developer relations and engineering teams, and ensure smooth integration with client infrastructure

• Account Management: Serve as primary relationship owner for enterprise accounts, conducting regular business reviews and identifying expansion opportunities

• Customer Support & Escalations: Act as the first point of contact for partner issues, provide hands-on troubleshooting, and coordinate resolution with engineering when required

• Technical Advocacy: Translate customer requirements into input for the product team; advocate internally for client needs

• Process Optimization: Develop scalable onboarding processes, customer-facing documentation/knowledge base and customer success playbooks as the business grows

• Success Metrics: Track and report e.g.; validator uptime, customer satisfaction, and time-to-value to measure and improve partner outcomes

Required Background

• 3-5 years experience in technical customer-facing roles (technical project management, sales engineering, or technical account management)

• Deep understanding of blockchain infrastructure, particularly Ethereum staking/validation

• Experience working with highly technical enterprise / infrastructure customers

• Strong technical communication skills with ability to engage technical teams

What We Offer

• Opportunity to shape and build a community for a cutting-edge tech start-up

• Competitive compensation package, including token incentives

• Remote-first work environment with flexible hours

• Collaborative team culture that values innovation and growth

• Resources to attend industry conferences and events

If you\'re passionate about Web3 and community building and you thrive in early-stage startup environments where you can make a significant impact, we\'d love to hear from you!

Don’t meet every requirement?

We still encourage you to apply! If you\'re passionate about creating extraordinary community experiences, we\'d love to hear from you.