Technical Customer Success

Eon; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A modern data protection firm in the United States is seeking a Technical Customer Success Manager to drive customer success and ownership of the customer lifecycle. The ideal candidate has 3+ years in a technical customer-facing role, with strong hands-on cloud experience and the ability to write scripts. Responsibilities include onboarding customers, building technical solutions, and running ongoing account check-ins to drive adoption. If you enjoy deep technical work and have a commercial mindset, we want to hear from you.

Qualifications

• 3+ years in a technical, customer-facing role such as CSM, TAM, or Solutions Engineer.
• Comfortable working directly in customer environments.
• Experience supporting enterprise customers and complex organizations.

Responsibilities

• Own technical onboarding for new customers.
• Build scripts and configurations to accelerate time-to-value.
• Serve as primary technical contact for a portfolio of customers.

Skills

Strong hands-on cloud experience

Ability to write scripts (Python, Bash, PowerShell)

Strong communication skills

Commercial mindset

Tools

Terraform

Salesforce

Gainsight

Job description

EON is building a modern, cloud-native data protection platform designed for today’s infrastructure. We help companies protect and recover their data at scale—without legacy complexity. Our customers are technology-forward teams dealing with real production challenges across cloud, data, and security.

We’re a hands‑on company that values ownership, technical depth, and people who want to build and improve things end to end.

About the Role

We’re looking for a Technical Customer Success Manager with strong cloud and infrastructure experience and a commercial mindset. This is a deeply technical, hands‑on role—not a project management CSM position.

You’ll own the full customer lifecycle, from technical onboarding through adoption, expansion, and renewal. You’ll work directly in customer cloud environments, build lightweight technical solutions, and help customers get value from EON quickly, while identifying opportunities to grow the relationship.

The role reports to the Head of CS & Support and works closely with Sales Engineering, Product, and Engineering.

What You’ll Do

Own technical onboarding for new customers, including cloud environment setup, demos, and implementations

Build scripts, configurations, and small technical solutions to accelerate time‑to‑value

Serve as the primary technical contact for a portfolio of enterprise customers

Run ongoing check‑ins, QBRs, and executive reviews to drive adoption and identify risks

Troubleshoot and resolve complex issues with Support and Engineering

Own renewals and renewal forecasting for your book of business

Identify and qualify expansion opportunities (upsell, cross‑sell, new use cases)

Partner with Account Executives on account planning and growth

Work with Sales Engineers during pre‑sales and expansion cycles

Bring structured customer feedback to Product and Engineering

Help build scalable CS processes, playbooks, and documentation

What You’ll Bring

3+ years in a technical, customer‑facing role (CSM, TAM, Solutions Engineer, or similar)

Strong hands‑on cloud experience and comfort working directly in customer environments

Ability to write scripts (Python, Bash, PowerShell) and work with Terraform

Experience supporting enterprise customers and complex organizations

Background in data protection, backup, disaster recovery, analytics, or AI/ML infrastructure

Strong communication skills with both technical and business stakeholders

Commercial mindset and comfort driving renewal and expansion conversations

Willingness to travel occasionally for customer meetings

Nice to Have

Experience with cloud‑native backup or data protection solutions

Familiarity with CRM and CS tools (Salesforce, Gainsight)

Proven success with renewals and expansions

Startup experience and comfort building processes from scratch

Why EON

At EON, you’ll work closely with customers on real technical problems, have direct influence on the product, and take ownership in a growing company. If you enjoy deep technical work, customer impact, and building from scratch—we’d love to talk.