Technical Customer Deployment Lead (10+ Years Experience)

Cisco Systems, Inc.; San Francisco, California, Miami (CA, MO, FL); On-site; USD 157,000 - 223,000; Full time

Job summary

An established industry player is seeking a Technical Customer Deployment Lead with over 10 years of experience in software engineering. This role is pivotal in driving customer onboarding and ensuring seamless deployment of technical solutions. You will collaborate with various teams to align technical implementations with business goals, leveraging your expertise in network components and cloud applications. This innovative company values diversity and inclusion, offering a supportive environment where you can thrive and contribute to meaningful projects. If you're passionate about technology and customer success, this opportunity is perfect for you.

Benefits

Medical, Dental, and Vision Insurance

401(k) with matching contribution

Flexible Vacation Time Off

Paid Holidays

Sick Time Off

Paid Volunteer Time

Performance-Based Incentive Pay

Qualifications

• 10+ years in software engineering or relevant experience.
• Strong understanding of network configurations and integrations.

Responsibilities

• Lead customer onboarding and ensure successful implementations.
• Oversee deployment processes and manage technical discussions.

Skills

Network Connectivity Troubleshooting

Communication Skills

AWS Cloud Services

Python Scripting

Customer-Facing Experience

Education

Bachelor's Degree in Computer Science or related field

Tools

Prometheus

Grafana

CloudWatch

Nagios

Job description

Technical Customer Deployment Lead (10+ Years Experience)

Location:

Area of Interest

Compensation Range

157400 USD - 222200 USD

Job Type

Professional

Software Development

Job Id

1437615

Cisco Spaces is a ground-breaking cloud platform that revolutionizes the way businesses interact with physical spaces. By seamlessly connecting people and things, Cisco Spaces enables IT and business teams to drive impactful outcomes at a global scale by demonstrating their existing Cisco infrastructure.

Our guiding principles are rooted in our four core values: 'care deeply', 'everybody in', 'simplify everything', and 'be brave'. These pillars have propelled us to the forefront of cloud-managed IT leadership and have played a pivotal role in shaping a more inclusive future for all.

As a Technical Customer Deployment Engineer, you will play a critical role in leading customer onboarding and adoption, ensuring seamless deployments and successful implementation of technical solutions. You will oversee end-to-end deployment processes, acting as a technical advisor and escalation point while facilitating collaboration between deployment teams, engineering, and customer support. You will ensure alignment between technical implementation and business objectives by managing customer deployments, conducting technical discussions, and providing regular status updates. Your expertise in network components, cloud-based applications (AWS), and networking configurations will help optimize deployment efficiency. Additionally, you will contribute to process improvements by developing best practices, automation tools, and troubleshooting guides while providing valuable feedback to product teams. In this role, you will work closely with sales, product management, and engineering teams to drive customer success, and at times, flexibility in working hours may be required to support critical customer needs.

You Are an Ideal Candidate If You Have:

• 10+ years experience in a production software engineering environment or relevant work experience
• Strong verbal, communication and presentation skills to articulate technical concepts to both technical and non-technical stakeholders
• Experience in customer-facing roles, working closely with Sales, PMs, and internal teams to ensure smooth onboarding.
• Strong understanding and troubleshooting skills related to network connectivity, configurations, integrations, and managing metadata.
• Familiar with AWS cloud-based applications and services.
• Experience with Python scripting for automation.
• Familiarity with monitoring & observability tools (Prometheus, Grafana, CloudWatch, Nagios, etc.).
• Strong verbal, communication and presentation skills to articulate technical concepts to both technical and non-technical stakeholders

We encourage you to drop us a line even if you don’t have all the points above. That's a lot of different areas of responsibility! We will help you pick them up because we believe that great engineers come from diverse backgrounds.

Does this sound like you? We would love to hear from you!

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees haveaccess to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days ofvacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Offpolicy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours ofunused sick timewill be carried forwardfrom one calendar yearto the nextsuch that the maximum number of sick time hours an employee may have available is160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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