Technical Customer Care Specialist II (Autotrader)

Cox Communications; Kansas; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading telecommunications company is seeking a technical support professional to provide assistance to customers. The role involves troubleshooting issues, documenting inquiries, and ensuring customer satisfaction. A high school diploma and relevant experience are required. The company offers competitive pay, flexible work options, and a supportive work environment focused on employee well-being.

Benefits

Hourly pay up to $29.38

Paid time off

Commission and incentive programs

Qualifications

• 3 years of experience in a related field, or equivalent combination of education and experience.
• Ability to work independently or as part of a team.
• Proven reliability and dependability in a fast-paced environment.

Responsibilities

• Provide technical support to customers, addressing escalated issues.
• Respond to customer inquiries via telephone or online.
• Research and troubleshoot customer requests.

Skills

Problem-solving skills

Technical troubleshooting skills

Excellent verbal and written communication skills

Ability to work flexible hours

Education

High School Diploma/GED

Tools

Salesforce

Genesys Pure Cloud

Job description

Why consider this job opportunity

• Hourly base pay rate up to $29.38
• Potential for additional compensation through commission and incentive programs
• Flexible remote work option for candidates within specified locations
• Minimum of sixteen hours of paid time off every month, plus seven paid holidays
• Opportunity to work with renowned automotive brands and contribute to innovative technology
• Supportive work environment with a focus on employee well-being and development

Responsibilities

• Provide technical support to customers, addressing escalated issues from front-line support
• Respond to customer inquiries via telephone or online, following established procedures
• Research and troubleshoot customer requests to identify and resolve issues
• Document customer inquiries, status, and resolutions for future reference
• Follow up with customers to ensure high levels of satisfaction and build strong relationships

Qualifications

• High School Diploma/GED and 3 years of experience in a related field, or equivalent combination of education and experience
• Ability to work flexible hours and independently or as part of a team
• Strong problem-solving and technical troubleshooting skills
• Excellent verbal and written communication skills with attention to detail
• Proven reliability and dependability in a fast-paced environment

Preferred Qualifications

• Experience with CRM case logging or Salesforce
• Familiarity with interaction distribution systems such as Genesys Pure Cloud
• Ability to manage multiple competing priorities effectively

#AutomotiveTechnology #CustomerSupport #RemoteWork #CareerGrowth #EmployeeBenefits

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