Technical Customer Care Specialist I (Dealertrack DMS)

Cox Communications; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Cox Communications seeks a Technical Customer Care Specialist I to support clients with their technical queries via phone and email. This fully remote position requires flexibility across various shifts and strong customer service skills. Ideal candidates will have a high school diploma and experience in customer support roles, with opportunities for commissions and additional compensation.

Benefits

Paid time off every month

Health care insurance (medical, dental, vision)

401(k) retirement planning

Qualifications

• High School Diploma/GED required.
• Generally, less than 2 years of experience.
• Ability to work independently and handle various tickets.

Responsibilities

• Manage customer interactions via phone, email, and other methods.
• Provide technical support for Dealertrack products.
• Log customer information in the CRM system.

Skills

Strong Customer service skills

Follow-up/follow-through skills

Ability to handle multiple open issues

Excellent oral and written communication skills

Ability to type 40+ WPM

Education

High School Diploma/GED

Associate's degree or Technical Certification

Tools

MS Office (Word, PowerPoint, and Excel)

Job description

Technical Customer Care Specialist I (Dealertrack DMS)

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Technical Customer Care Specialist I

Management Level

Individual Contributor

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

No

Work Shift

Variable

Compensation

Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

The Technical Customer Care Specialist I will manage a variety of interactions with clients via phone, email, and other methods of communication supporting the DMS technical call center

Technical Customer Care Specialist – Dealertrack

This is a fully remote position-must be able to work any shift during business hours, currently Monday - Saturday, 7AM - 8PM EDT (hours subject to change to meet business needs).

Key Responsibilities

• The Technical Customer Care Specialist will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of products
• Handle routine customer questions relating to product usage, as well as technical support issues
• Maintains expert-level knowledge of Dealertrack Solutions and Products
• Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function
• Accurately logs all customer information in the CRM customer ticketing system
• Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
• Follow-up skills
• Ability to handle and respond to multiple open issues
• Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
• Ability to work required shifts both independently and within a team organization
• Facilitate communication from Support Team to other departments as needed to complete Cases

Qualifications

Minimum-

• High School Diploma/GED
• Generally, less than 2 years of experience
• Must be flexible to work any shift during business hours, currently Monday - Saturday, 7AM - 8PM eastern time zone (hours subject to change to meet business needs)
• Follow-up/follow-through skills required
• Ability to handle and respond to multiple open issues
• Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
• Strong Customer service skills required
• Knowledge of various computer applications including experience with business support applications such as MS Office (Word, PowerPoint, and Excel) required
• Excellent oral and written communication skills
• Experience working in a team environment and assisting others as applicable
• Requires attention to detail and the ability to adapt to change
• Ability to type 40+ WPM

Preferred-

• Associate's degree or Technical Certification or equivalent work experience
• Technical background preferred

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.Application Deadline: 06/27/2025

About the company

Cox Communications, Inc. is an American digital cable television provider, telecommunications and home automation services.

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