Technical CS Associate, Blink

Amazon

Kansas

Remote

USD 24,000 - 34,000

Full time

2 days ago

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Job summary

Amazon’s Blink CS Technical Support team is looking for a Technical Support Associate to assist customers with home security products and network configurations. You will troubleshoot issues, document solutions, and help customers maximize product value.

You’ll engage by phone and email, advocate for customers, and collaborate with cross-functional teams to deliver high-quality support during launches and events.

Qualifications

2+ years of customer service experience.
Flexibility to work weekends/nights/holidays.
Experience with Microsoft Office applications.
Fluency in Spanish (reading/writing/speaking).

Responsibilities

Provide prompt, efficient customer service via phone and email.
Collaborate with other support teams to ensure high-quality assistance.
Advocate for customers and identify areas for product improvement.
Understand customer product use to resolve issues and maximize value.
Report trends and contribute to innovative customer experience solutions.
Support Blink Subscription service and critical launches/events.

Skills

Customer service

Flexible schedule

Microsoft Office

Spanish fluency

Job description

Description

Application deadline: Oct 13, 2026

Do you have a reputation of being highly technical? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving Customer Success through critical thinking and creative approaches? Are you bilingual? If so, then Blink’s Customer Service (CS) Technical Support team would like to talk to you!

Hours are Sun-Sat with a combination of 4x10 or 5x8 schedules.

Key job responsibilities

Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email
Working with other customer support teams to ensure a consistent and high-quality level of support
Being a voice and advocate for our customers when something doesn’t feel right
Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments
Acting as an advocate for our customers by reporting and acting on observed areas for improvement
Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
Assisting with customer communication during Blink’s critical launches and support events
Working across the customer service spectrum to ensure a consistent and highest-quality level of support
Developing detailed knowledge about specific product lines and features
Driving projects that improve support-related processes
Supporting Blink Subscription service

A day in the life

As a Technical Support Associate in the CS/Technical Support team, you’ll work on problems at a deep technical level not normally experienced in a typical consumer environment. You will support our Home Security product suite and help customers navigate their own home networking and mobile device configurations. In addition to solving issues for customers and partners, you’ll be a key player recommending product changes, documenting solutions, and automating log analysis. This position affords a lot of personal growth opportunity.

About The Team

Our mission is to provide peace of mind for home owners while they are way from home using our wire-free, battery-operated smart home security cameras.

Basic Qualifications

2+ years of customer service experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Experience with Microsoft Office products and applications
Speak, write, and read fluently in Spanish

Preferred Qualifications

Work rotating shift schedules and variable days off

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.