Technical Copywriter & Marketing Documentation Specialist

Concertina Team; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

WFH set-up

HMO coverage for employee and family

Job summary

Concertina Team is seeking a highly experienced Technical Copywriter to join our product team, responsible for creating and maintaining technical manuals, installation guides, spec sheets, and ecommerce product pages. The role demands translating complex engineering information into clear, user-friendly documentation and supporting marketing collateral.

The ideal candidate has 10+ years in technical writing within manufacturing or industrial environments, expert InDesign skills, and exceptional

Qualifications

• 10+ years of hands-on experience in technical writing within a manufacturing, industrial, or engineering environment.
• Demonstrated ability to write highly accurate technical documentation without dependence on AI writing tools.
• Exceptional written English with outstanding grammar, spelling, and editing skills.
• Advanced proficiency in Adobe InDesign with proven ability to work with templates and maintain design consistency.
• Strong working knowledge of Adobe Creative Cloud suite (Photoshop, Illustrator, Acrobat).
• High proficiency in Microsoft Office Suite, particularly Word, Excel, PowerPoint, and OneDrive.
• Ability to understand complex technical concepts and communicate them clearly to diverse audiences.
• Excellent organizational and time management skills with ability to manage multiple projects simultaneously.
• Experience in pump, industrial equipment, engineering, mechanical, manufacturing, or technical products sectors is strongly preferred.
• Familiarity with Adobe Acrobat Pro and PDF editing is preferred.
• Experience using Shopify or other e-commerce platforms to update website content is preferred.
• Experience working with engineering drawings, technical specifications, and supplier documentation is preferred.
• Understanding of document control and quality management processes is preferred.

Responsibilities

• Write, edit, and maintain comprehensive technical documentation including product manuals, installation and assembly guides, technical specification sheets, and operating instructions.
• Translate complex engineering and technical information into clear, accurate documentation and e-commerce product pages suitable for customers, installers, and distributors.
• Update and manage documentation using existing Adobe InDesign templates while maintaining visual consistency.
• Ensure all documentation is technically accurate, professionally presented, and consistent with company branding guidelines.
• Collaborate closely with the Product Manager, engineering, marketing, and other internal stakeholders to gather requirements and technical information.
• Maintain document version control and ensure all published materials remain current and accurate.
• Support product-focused marketing initiatives with additional collateral, brochures, presentations, and document formatting as required.
• Assist with website content updates, product page optimization, and other marketing projects when needed.
• Review and edit technical content for clarity, accuracy, and professional presentation.
• Interpret engineering drawings, technical specifications, and supplier documentation to inform documentation development.
• Ensure comprehensive documentation for new and existing product lines meets quality standards and company specifications.
• Manage document control processes and maintain organized filing systems for all technical materials.
• Proactively identify documentation gaps and recommend improvements to processes and templates.

Skills

Technical writing

InDesign

Adobe CC

Editing

Documentation management

Shopify

MS Office

Tools

Shopify

Adobe Acrobat Pro

MS Office

Job description

Technical Copywriter & Marketing Documentation Specialist

We are seeking a Technical Copywriter & Marketing Documentation Specialist to join the product team and be responsible for creating, updating, and maintaining product documentation, technical manuals, installation guides, specification sheets, e-commerce product pages, and supporting marketing collateral.

The ideal candidate will have a minimum of 10 years of technical writing experience within a manufacturing or industrial environment, with exceptional ability to translate complex engineering information into clear, accurate, and user-friendly documentation. This role demands a highly detail-oriented professional with advanced Adobe InDesign proficiency, outstanding written English, and demonstrated ability to produce technical documentation without relying on AI-generated content. You will work directly with the Product Manager and collaborate closely with engineering, marketing, and internal stakeholders to maintain accurate, professional, and brand-consistent documentation.

Job Responsibilities:

• Write, edit, and maintain comprehensive technical documentation including product manuals, installation and assembly guides, technical specification sheets, and operating instructions.
• Translate complex engineering and technical information into clear, accurate documentation and e-commerce product pages suitable for customers, installers, and distributors.
• Update and manage documentation using existing Adobe InDesign templates while maintaining visual consistency.
• Ensure all documentation is technically accurate, professionally presented, and consistent with company branding guidelines.
• Collaborate closely with the Product Manager, engineering, marketing, and other internal stakeholders to gather requirements and technical information.
• Maintain document version control and ensure all published materials remain current and accurate.
• Support product-focused marketing initiatives with additional collateral, brochures, presentations, and document formatting as required.
• Assist with website content updates, product page optimization, and other marketing projects when needed.
• Review and edit technical content for clarity, accuracy, and professional presentation.
• Interpret engineering drawings, technical specifications, and supplier documentation to inform documentation development.
• Ensure comprehensive documentation for new and existing product lines meets quality standards and company specifications.
• Manage document control processes and maintain organized filing systems for all technical materials.
• Proactively identify documentation gaps and recommend improvements to processes and templates.

Qualifications:

• Minimum 10 years of hands-on experience in technical writing within a manufacturing, industrial, or engineering environment.
• Demonstrated ability to write highly accurate technical documentation without dependence on AI writing tools.
• Exceptional written English with outstanding grammar, spelling, and editing skills.
• Advanced proficiency in Adobe InDesign with proven ability to work with templates and maintain design consistency.
• Strong working knowledge of Adobe Creative Cloud suite (Photoshop, Illustrator, Acrobat).
• High proficiency in Microsoft Office Suite, particularly Word, Excel, PowerPoint, and OneDrive.
• Ability to understand complex technical concepts and communicate them clearly to diverse audiences.
• Outstanding attention to detail with commitment to producing error-free work.
• Excellent organizational and time management skills with ability to manage multiple projects simultaneously.
• Ability to work independently while collaborating effectively with internal teams across departments.
• Highly organized and methodical approach to work and documentation management.
• Natural curiosity and willingness to learn complex technical products.
• Self-motivated with excellent problem-solving skills.
• Strong communicator who enjoys collaborating across departments.
• Experience in pump, industrial equipment, engineering, mechanical, manufacturing, or technical products sectors is strongly preferred.
• Familiarity with Adobe Acrobat Pro and PDF editing is preferred.
• Experience using Shopify or other e-commerce platforms to update website content is preferred.
• Experience working with engineering drawings, technical specifications, and supplier documentation is preferred.
• Understanding of document control and quality management processes is preferred.

Requirements:

• Updated Resume/CV.
• Ability to work in a fast-paced, dynamic environment.
• Reliable internet connection and personal computer.
• UPS/battery backup to ensure continuity during power interruptions.
• Competitive salary with performance-based incentives.
• WFH set-up.
• Opportunities for career advancement.
• HMO coverage for employee and immediate family members.

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