Technical Coordinator (Companion Animals, Ciudad de Mexico)

Zoetis; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player in animal health is seeking a Technical Coordinator to provide expertise and support to veterinary professionals. This role involves overseeing clinical operations, developing medical protocols, and collaborating with various departments to enhance product development. The ideal candidate will have a strong background in veterinary medicine, excellent communication skills, and a passion for animal care. Join a dynamic team dedicated to improving animal health and making a positive impact in the veterinary community. If you are driven and ready to contribute to innovative solutions, this opportunity is perfect for you.

Qualifications

• Minimum 3 years of experience in veterinary medicine focused on clinical operations.
• Proficiency in veterinary medical protocols and excellent communication skills.

Responsibilities

• Support technical promotions and ensure correct product positioning.
• Engage with the scientific community and oversee clinical studies.
• Develop and manage customer service protocols for excellence.

Skills

Veterinary medical protocols

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Scientific communication

Education

Veterinary Medicine

Additional certifications in veterinary medicine

Job description

States considered: Ciudad de México

Role Description

The Technical Coordinator in the Companion Animal health industry is responsible for providing technical support and expertise to veterinary professionals and clients. This role involves contributing to the development and implementation of medical protocols, overseeing clinical operations, and ensuring the highest standards of animal care. The Technical Coordinator will collaborate with various departments to enhance product development, support marketing efforts, and ensure compliance with industry regulations.

Main Responsibilities

• Support the technical team in conducting technical promotions of the products of their Business Unit, lectures, technical meetings, etc.;
• Participate in technical needs with the marketing area in the product life cycle, through the identification of the market conditions of the product;
• Confirm the correct technical positioning of the products with the field team and product managers, ensuring their correct application;
• Ensure the correct execution of clinical studies and interpretation of results, with the aim of identifying the pathology and solving the problem;
• Engage with the scientific community, class associations, universities, opinion leaders, and government agencies to identify opportunities in the clinical studies of Zoetis products;
• Participate in the construction and implementation of the technical strategy of the product lines according to the objectives and strategic planning for their business unit;
• Obtain technical, service, and product opportunities with customers to seek improvements according to needs;
• Interact with the commercial, marketing, and regulatory areas to meet the needs of new indications and new registrations;
• Develop technical materials and review marketing materials, aiming at updating, differentiation, and sales support;
• Contribute to developing, updating, and managing customer service protocols in the SAC and in the field, seeking excellence and differentiation from competitors;
• Assist the regulatory affairs team regarding product registration and/or license revalidation with the Ministry of Agriculture;
• Contribute to the Technical Manager through efforts to improve processes, quality improvement, and cost reduction;
• Constantly seek technical updates available in publications, magazines, forums, symposiums, etc.;
• Collaborate with the entire team in meeting goals, according to the company’s values;
• Identify opportunities and promote the acquisition of resources, such as materials and equipment, through studies that justify such needs;
• Support the Directorate and meet the goals generating good results for the company;
• Ensure the good condition of the equipment under your responsibility;
• Promote order, cleanliness, and ensure work safety in the areas under your responsibility;
• Ensure the confidentiality of the information under your responsibility;
• Comply with and enforce the rules and regulations contained in the company’s Code of Conduct;
• Manage related activities of the team under your responsibility.

Qualifications (Training, Education & Prior Experience)

Education: Veterinary Medicine. Additional certifications in veterinary medicine or animal health.

Experience: Minimum 3 years of relevant experience in veterinary medicine, with a focus on clinical operations and technical support.

Skills:

1. Proficiency in veterinary medical protocols and procedures.
2. Experience with veterinary/medical studies, protocols, and global information.
3. Strong analytical and problem-solving skills.
4. Excellent communication and presentation skills.
5. Excellent interpersonal skills.
6. Experience in oral and written scientific communication.

Other Commentaries

English level: Advance

Preferred place of residence: Mexico City

Availability for business travel and/or relocation: Metropolitan area and surrounding states

Full time