Technical Coordinator, Assigned Counsel Plan

Justia, Inc.; New York, Northern (NY, KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

The Assigned Counsel Plan (ACP) seeks a Technical Coordinator to support technology operations across ACP offices, satellite locations, and courthouse environments in NYC. You will troubleshoot devices, software, connectivity, remote access, AV systems, and support the Salesforce-based Case Management System with staff and legal providers.

This field-support role requires regular travel throughout New York City.

Qualifications

• Baccalaureate degree required or equivalent.
• Associate degree with 2+ years of related administrative/analytic/coordination experience.
• High school diploma with 4+ years of related experience.

Responsibilities

• Provide field-based technical support to ACP staff and providers across NYC offices and courthouses.
• Troubleshoot desktops, laptops, mobile devices, printers, network connectivity, and software per MOCJ IT standards.
• Assist users with navigation of ACP's Salesforce Case Management System and escalations.
• Serve as liaison between ACP staff, providers, MOCJ IT, vendors, and partners to resolve technology issues.
• Manage helpdesk tickets and communicate status to users within SLAs.
• Support equipment readiness, deployments, and asset-management practices.

Education

Baccalaureate degree

Associate degree + 2 years experience

High school diploma + 4 years experience

Education/experience combination (as described)

Tools

Salesforce

Job description

Job Description

ABOUT THE OFFICE: Pursuant to Article 18-B of the County Law, the Assigned Counsel Plan (ACP), in consultation with the Presiding Justices of the 1st and 2nd Appellate Divisions, has been providing quality legal representation to eligible individuals who cannot be represented by an institutional defender provider due to a conflict or other qualifying circumstance since 1966.

All services provided by the Assigned Counsel Plan are funded by the New York State Office of Indigent Legal Services and the City of New York through the Mayor's Office of Criminal Justice. ACP provides compensation to private attorneys representing indigent clients charged with criminal offenses. Attorneys are assigned matters by the Administrator's office when a conflict exists prohibiting the institutional providers from providing representation.

ABOUT THE ROLE: Under the direction of ACP leadership and MOCJ's Chief Technology Officer, the Technical Coordinator will support technology operations across ACP offices, satellite locations, and courthouse-based settings throughout the five boroughs. This role will provide direct field support to ACP staff and assigned counsel legal providers, including troubleshooting hardware, software, connectivity, remote access, audio-visual systems, and other technology used to support legal operations.

The Technology Coordinator will also support user navigation of ACP's Salesforce-based Case Management System, helping staff and legal providers access, use, and troubleshoot system functionality in coordination with ACP leadership, MOCJ Information Technology, vendors, and other operational partners.

This is a field-support position requiring regular travel throughout New York City, including ACP satellite offices and courthouses in all five boroughs. The ideal candidate is customer-service oriented, technically skilled, comfortable supporting legal and non-technical users, and able to solve problems in fast-moving operational environments.

Responsibilities include but are not limited to:

Under the direction of ACP leadership and in coordination with MOCJ Information Technology, the Technology Coordinator will:

• Provide field-based technical support to ACP staff and assigned counsel legal providers at ACP offices, satellite locations, and courthouses across the five boroughs.
• Troubleshoot desktop and laptop computers, mobile devices, printers, peripherals, network connectivity, remote access, audio-visual equipment, operating systems, and MOCJ-approved software.
• Support the setup, configuration, activation, deployment, and replacement of agency-approved devices in accordance with MOCJ IT standards, security protocols, and asset-management practices.
• Assist users with navigation and basic troubleshooting of ACP's Salesforce-based Case Management System, including account access, system functionality, user workflows, and escalation of recurring or complex issues.
• Serve as a liaison between ACP staff, assigned counsel providers, MOCJ IT, vendors, and other partners to identify, elevate, and resolve technology issues impacting legal operations.
• Review, resolve, and elevate helpdesk tickets within established service-level expectations and ensure timely communication with affected users.
• Provide one-on-one technical assistance, tutorials, and user support to help staff and legal providers effectively use approved hardware, software, remote access tools, and case-management platforms.
• Support technology needs for ACP satellite office operations, including equipment readiness, connectivity, workspace functionality, and coordination with facilities or operations teams as needed.
• Work with MOCJ IT and procurement staff to support purchasing, tracking, and deployment of approved hardware, software, licenses, and related technology resources.
• Maintain accurate asset-management records and prepare inventory reports for ACP leadership and MOCJ IT.
• Follow MOCJ IT change-management, cybersecurity, access-control, and data-protection procedures when supporting systems, devices, and user accounts.
• Assist with testing, documentation, and communication technology updates, system changes, and user-facing guidance.
• Support audio-visual needs for meetings, training, hearings, and operational convenings, including coordination across Microsoft Teams, Zoom, Webex, and related platforms.
• Identify recurring technology issues, workflow gaps, or training needs and recommend practical solutions to improve user experience and operational reliability.
• Perform other related duties as assigned.

This position requires regular travel within the five boroughs of NYC to support ACP staff, assigned counsel providers, satellite offices, and courthouse-based operations.

RESEARCH PROJECTS COOR(MA)-MGR - 0527A

Qualifications

• 1. Do you have a baccalaureate degree from an accredited college or university?
• 2. Do you have an associate degree from an accredited college or university along with two (2) years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities?
• 3. Do you have a four-year high school diploma, or its educational equivalent approved by a state's Department of Education or a recognized accrediting organization along with four (4) years of experience as described in question "2" above?
• 4. Do you have a satisfactory combination of education and/or experience equivalent to that described in questions "1," "2," and/or "3" above?

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.