Technical Content Specialist

Universal Orlando Resort; Orlando (FL); Presencial; USD 70 000 - 100 000; Tempo integral

Resumo da oferta

Universal Orlando Resort in Florida is seeking a Technical Content Specialist to develop technical content across written, video, and web formats, aligned with audience needs and learning objectives. The role supports tech upgrades and user training, collaborating with Engineering and Leadership to deliver accurate, accessible materials.

You will gather information across venues, validate procedures with Engineering and Vendors, and help drive the Training program within Technical Services while

Qualificações

• 5+ years writing compliance, technical procedures or documentation.
• Experience in developing training materials is preferred.
• Equivalent combination of education and experience accepted.

Responsabilidades

• Create technical manuals, maintenance guides, and procedures drawn from multiple sources.
• Document step-by-step procedures covering mechanical, electrical, hydraulic systems, and controls.
• Coordinate tech projects and learning software integrations with cross‑department teams.
• Provide guidance to training program development and implementation.
• Support safety and environmental policy adherence in technical training contexts.
• Perform other duties as assigned.

Conhecimentos

Technical writing

Training materials development

Compliance writing

Documentation

Formação académica

Bachelor’s degree in Technical Writing

Equivalent relevant experience

Descrição da oferta de emprego

JOB SUMMARY

The Technical Content Specialist is responsible for developing technical content using formats appropriate to the intended audience, technical subject matter, learning objective, and delivery environment. This includes written, video, animation, presentation style, and web-based content supporting technical skills, procedures, systems, and related training needs. The position will also execute projects involving technology upgrades and support or deliver user training on the new technology, as appropriate to the project. The role is expected to professionally collaborate with all departments of Technical Services, including Engineering and Leadership, in order to complete job responsibilities. This may require schedule flexibility to gather information, observe technical work, or validate procedures across shifts based on operational and project needs.

JOB SUMMARY

The Technical Content Specialist is responsible for developing technical content using formats appropriate to the intended audience, technical subject matter, learning objective, and delivery environment. This includes written, video, animation, presentation style, and web-based content supporting technical skills, procedures, systems, and related training needs. The position will also execute projects involving technology upgrades and support or deliver user training on the new technology, as appropriate to the project. The role is expected to professionally collaborate with all departments of Technical Services, including Engineering and Leadership, in order to complete job responsibilities. This may require schedule flexibility to gather information, observe technical work, or validate procedures across shifts based on operational and project needs.

MAJOR RESPONSIBILITIES

• Develop technical training manuals, maintenance guides, and compliance-oriented procedures, and other technical documentation by consolidating information from various sources into accurate, user-friendly formats suitable for online and other approved delivery methods. Gathers photos and documentation within venues and various other work locations. Validates that information provided matches Engineering, Vendor, and other UO approved documentation.
• Work closely with Technicians, Trainers, Engineers, and Leadership to document step-by-step procedures that incorporate a high-level understanding of mechanical, electrical, hydraulic, pneumatic, control, and other-related systems. Where applicable, incorporate ride and show control-system functionality into an integrated explanation of total system operation to support a complete technical training approach. Assists in validation of procedures for Technician use.
• Coordinate projects involving new technology implementation, process digitization, learning software integration, and other Technical Services technology efforts. Partner with other departments, support capital project coordination, and contribute to process improvement initiatives, including Maximo efficiencies.
• Provides technical advice for the ongoing development of the Training program within Technical Services. Meet with Trainers from each area to assist them with planning and development.
• Provide feedback and guidance to help ensure a successful training strategy that meets the goals of Technical Services management.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION

• Bachelor’s degree in Technical Writing, Instructional Design with a technical focus, electrical or mechanical systems with an emphasis on technical writing, or a related field preferred
• Equivalent relevant experience may be considered in lieu of education

EXPERIENCE

• 5+ years writing compliance, technical oriented procedures, or documentation.
• Previous experience in writing or developing training materials is desired
• Or equivalent combination of education & experience

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort.

Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE