Lead Tech, Show Operator - Pyro/Fireworks

Universal Parks & Resorts; Orlando (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Universal Orlando is seeking a technically skilled supervisor to coordinate daily operations of entertainment systems and lead crews ensuring top show quality. You will enforce NFPA, BATFE and AHJ safety policies and document all procedures.

Responsibilities include training technicians, maintaining equipment inventories, and escalating issues to management while upholding strict safety standards in high-risk environments.

Qualifications

• Technical school or AA/Bachelor's degree is preferred.
• 3+ years directing operations in technical entertainment or high-risk environments.
• Strong knowledge of safety standards and show quality practices.

Responsibilities

• Oversee daily operations of Technical Entertainment systems and coordinate work tasks.
• Lead crews, set performance expectations, and ensure safety guidelines are followed.
• Maintain documentation for pyrotechnic devices, SOPs and inventory.
• Escalate issues to management and coordinate with maintenance for troubleshooting.

Skills

Team leadership

Hazard awareness

Safety compliance

Communication

Education

Technical school / AA or Bachelor's preferred

Job description

JOB SUMMARY:

Supports management in coordinating the daily operation of assigned venue and maintains venue technical show quality. Assist with the operation and execution of entertainment shows, leads crew, and applies expert level knowledge and understanding of hazards associated with pyrotechnic/fireworks and high-risk special effects equipment or systems. High risk is defined as show elements or practices where life safety is taken into consideration. Communicates with leadership and immediately stops any unsafe activity. Ensures the proper completion and enforcement of all UO, NFPA and Authorities Having Jurisdiction (AHJs) policies, procedures, regulations, and documentation.

MAJOR RESPONSIBILITIES:

• Oversees the daily operations of Technical Entertainment systems, including planning, delegation, and coordination of work tasks. Effectively delegates work assignments among qualified crew members, leads crews during work startup and stoppage, and communicates performance expectations. Ensures compliance with safety guidelines, standard operating procedures, and company policies. This includes adhering to guidelines established by the National Fire Protection Association (NFPA), Bureau of Alcohol Tobacco Firearms and Explosives (BATFE), and Authorities Having Jurisdiction (AHJs). Coordinates with other departments, communicates resource needs, and provides two-way communication between technicians, supervisors, and management. Monitors employee productivity, enforces compliance with UO policies, and reports non-compliance issues to appropriate leadership.
• Maintains and shares job knowledge and assists in developing employees. Communicates performance expectations and provides technical training for best practices/techniques along with feedback to technicians. Provides technical show notes and lead observations for assigned technicians to venue management to ensure high standards of show quality are maintained.
• Complete required documentation to maintain accountability of the locations for pyrotechnic/firework devices, keeping incompliance within internal and governmental regulations. Ensures proper completion of all technical documentation, including daily checklists, SOPs, inventory, and other such documentation. Complete required training documentation including assessments and check-off lists.
• Maintains inventory of tools, equipment, material, and other UO property, ensuring proper care, maintenance, and storage is upheld. Ensures a safe working environment and assists with regular inspections. Notify Management of any material needs or safety concerns.
• Partners with the responsible maintenance team to troubleshoot issues and **escalate** to management as appropriate. Ensures all daily, weekly, and monthly maintenance checks are completed.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• Technical school, Associate’s degree (AA) or Bachelor’s degree is preferred.

EXPERIENCE:

• 3+ years of experience providing work direction, leading knowledgeable individuals and promoting team dynamics.
• 5+ years of experience using advanced control systems and handling pyrotechnic elements; or equivalent combination of education and experience.

ADDITIONAL INFORMATION:

• Accountable to strictly adhere to all policies and procedures, as defined by the Entertainment Department, governing the safe operation of all technical equipment.
• Proven ability to perform each essential duty satisfactorily.
• Emergency repairs, parts assembly, and networking preferred.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to make decisions under stress.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write detailed information such as daily FYI, observations, and assessments.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Basic computer skills with basic experience in Microsoft Office Suite
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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