Technical Content Engineer, Claris

Apple, Inc.; Sunnyvale (CA); Presencial; USD 121.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Apple benefits

Stock programs

Relocation assistance

Descripción de la vacante

Claris, a part of Apple, Sunnyvale, CA, seeks a Technical Content Engineer who blends software development with technical writing to build tools, pipelines, and docs-as-code workflows for faster, more accurate documentation. You’ll author customer-facing content and develop your editorial craft with support from our team.

The role targets a roughly 50/50 split between engineering and technical content. In year one, engineering may be heavier as you build core systems, then ramp up writing craft

Formación

• Experience with Git-based collaboration, code review, and CI/CD workflows.
• Ability to write automated tests, diagnose failures, and explain maintenance tradeoffs of your code.
• Practical experience integrating AI/LLM-based tools into repeatable workflows with quality evaluation and failure handling.
• Strong written and verbal communication skills and interest in developing technical-writing craft with mentorship.
• Ability to investigate unfamiliar technical behavior and deliver a well-scoped project independently.

Responsabilidades

• Build, test, and maintain scripts, integrations, and tools across the documentation lifecycle.
• Own and evolve our CI/CD pipeline (git-based review, build, validation, and publishing).
• Develop and maintain automated checks—link validation, terminology, structure, and drift between documented behavior and product/codebase.
• Design, integrate, and evaluate AI-assisted workflows with clear inputs, review controls, and failure handling.
• Maintain the search/retrieval backend and corpus pipeline powering AI-assisted content discovery.

Conocimientos

Git-based development

Automated testing

AI/LLM workflows

Technical writing

Communication

Herramientas

Git

CI/CD tooling

Docs-as-code

Static site generators

CCMS/Help-authoring

Descripción del empleo

Sunnyvale, California, United States Software and Services

At Claris, clear technical information helps customers turn ideas into working solutions. We're looking for a Technical Content Engineer who brings the practical skills of a software developer to our documentation team, and who will grow into the judgment of an excellent technical writer with support from our editorial team. You'll build and maintain the tools, pipelines, and workflows that make our documentation team faster and more accurate — and you'll author customer-facing content directly as you develop that expertise. This role combines hands‑on engineering and automation with technical writing, docs-as‑code practices, and thoughtful use of AI.

Description

You'll work within Documentation & Localization and partner closely with engineering, product, and our team of experienced technical writers. The engineering work is central to this role: you'll design, build, test, and maintain the software systems — CI/CD pipelines, validation tooling, AI‑assisted workflows, and integrations — that let our documentation keep pace with a fast‑changing product. Alongside that, you'll author and maintain customer‑facing documentation in assigned areas as you build your technical‑writing craft.The role is designed around an intended long‑term balance of approximately 50% engineering and 50% technical content, reviewed across a quarter rather than enforced week to week. In your first year, expect the split to lean more heavily toward engineering while you build out core systems and ramp up on writing craft in parallel.

Responsibilities

• ENGINEERING & AUTOMATION:
• Build, test, and maintain scripts, integrations, and tools that reduce repeated manual work across the documentation lifecycle.
• Own and evolve our CI/CD pipeline (git‑based review, build, validation, and publishing to the Claris Help Center).
• Develop and maintain automated checks — link validation, terminology, structure, and drift between documented behavior and actual product/codebase.
• Design, integrate, and evaluate AI‑assisted and agentic workflows (e.g., drafting support, semantic search, retrieval) with clear inputs, review controls, and failure handling.
• Maintain the search/retrieval backend and corpus pipeline that power AI‑assisted content discovery; monitor reliability, freshness, and answer accuracy.
• Document your tools' setup, dependencies, and recovery steps so ownership isn't a single point of failure.
• TECHNICAL CONTENT
• Author and maintain customer‑facing help, guides, and reference material for assigned product areas, with editorial support and review from senior writers.
• Validate technical accuracy through product use, API/script exploration, and collaboration with engineers.
• Partner with writers to improve templates, metadata, and contribution workflows as the docs‑as‑code environment matures.

Minimum Qualifications

• Experience with Git‑based collaborative development, code review, and implementing or debugging CI/CD workflows.
• Ability to write automated tests, diagnose failures, and explain the maintenance tradeoffs of your own code.
• Practical experience integrating AI/LLM‑based tools into a repeatable workflow, with a way of evaluating output quality and handling failure.
• Strong written and verbal communication skills, and genuine interest in developing technical‑writing craft with team mentorship.
• Ability to investigate unfamiliar technical behavior, collaborate effectively with engineers and writers, and independently deliver a well‑scoped project.

Preferred Qualifications

• Experience with docs‑as‑code environments, static site generators, or CCMS/help‑authoring tools.
• Experience with API documentation, schema‑driven reference generation, or automated example/code testing.
• Experience building or maintaining a search/retrieval system, embeddings pipeline, or MCP‑style integration.
• Prior technical‑writing experience or coursework, even if not professional.
• Familiarity with FileMaker.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $120,900 and $201,400, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

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