Technical Consulting Engineer - Wireless

Cisco Systems, Inc; North Carolina; Sur place; USD 96 000 - 126 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision insurance

401(k) with Cisco matching

Parental leave

Disability coverage

Résumé du poste

Cisco Systems, Inc. is seeking a Technical Consulting Engineer for the Wireless TAC to resolve complex wireless networking challenges.

You will own high-level escalations, apply advanced troubleshooting, and collaborate with engineering and product teams to drive improvements across enterprise networks. In this role, you will contribute to minimizing downtime, enhance network performance, and ensure robust security across Wi-Fi 6/6E/7 deployments.

Qualifications

• 5+ years of experience in technical troubleshooting and enterprise network support.
• Active CCNP Certification.
• Proficient in 802.11 Wi-Fi 6/6E/7 and wireless security (WPA2/WPA3, 802.1X, RADIUS/AAA).
• Able to perform root cause analysis, manage escalations, and document technical details.
• Experience configuring Cisco Catalyst 9800 WLC and Access Points.

Responsabilités

• Own high-level escalations and apply troubleshooting to restore network performance.
• Collaborate with engineering and product teams to drive improvements.
• Contribute to minimize downtime and ensure secure wireless networks.

Connaissances

Technical troubleshooting

Customer support

Root cause analysis

Documentation

Formation

CCNP Certification

Outils

Cisco Catalyst 9800 WLC

Access Points

RADIUS/AAA

802.11 Standards

Description du poste

The application window is expected to close on: 12/03/2026

Meet the Team

The Wireless TAC (Technical Assistance Center) Team is a specialized support group that provides assistance for wireless networking issues. We help customers troubleshoot and resolve problems related to wireless products and technologies, ensuring networks operate efficiently and reliably. Our team collaborates closely with engineering and product teams to isolate root causes and deliver tailored solutions. Operating globally with 24x7 coverage through a follow-the-sun model, we provide continuous assistance. Our focus includes handling escalations, performing detailed troubleshooting, and offering guidance on wireless network design, deployment, and performance optimization. We aim to minimize downtime and maintain peak network performance for wireless environments.

Your Impact

As a Technical Consulting Engineer, you will play a critical role in ensuring customer success by resolving complex wireless networking challenges. You will take ownership of high-level escalations, applying your skills in technical troubleshooting and root cause analysis to restore and optimize network performance. By collaborating cross-functionally with engineering and product teams, you will help drive product improvements and deliver exceptional customer support. Your work will directly contribute to minimizing network downtime and empowering customers to fully leverage advanced wireless technologies and security standards.

Minimum Qualifications

• 5+ years of experience in technical troubleshooting and providing customer support for enterprise-level network environments.
• Active CCNP Level Certification
• Demonstrated proficiency in 802.11 Standards (Wi-Fi 6/6E/7) and wireless security frameworks (WPA2/WPA3, 802.1X, RADIUS/AAA).
• Proven ability to perform root cause analysis, manage technical escalations effectively, and create clear technical documentation.
• Advanced expertise in configuring, deploying, and troubleshooting Cisco Catalyst 9800 Wireless LAN Controller and Access Points

Additional/Preferred Qualifications

• Cisco Routing: Basic understanding of IPv4 routing, static and dynamic routing protocols (OSPF, EIGRP, and BGP), routing tables, and inter-VLAN routing.
• Cisco Switching: Understanding of Layer 2 switching, VLANs, trunking, Spanning Tree Protocol (STP), EtherChannel, and Layer 3 switching.
• Cisco VoIP: Basic understanding of Cisco Unified Communications, IP telephony, voice VLANs, QoS, and the fundamentals of how VoIP traffic is handled across an enterprise network.
• Cisco ISE: Basic understanding of Cisco Identity Services Engine (ISE), including 802.1X authentication, RADIUS, TACACS+, authentication policies, and network access control.
• Applied experience in RF Engineering principles and wireless network design optimization.
• Track record of successful cross‑functional collaboration with engineering and product development teams.
• Experience operating within a global, high-volume Technical Assistance Center (TAC) environment.
• Vendor Agnostic Wireless Certifications (CWNA, CWNP, CWNE, etc)

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada

The starting salary range posted for this position is $95,800.00 to $126,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

Benefits

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long‑term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.

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