Technical Consultant, Security Operation Workflow

ServiceNow; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading technology services firm in the United States is seeking a Technical Expert for Security Operations. This role involves configuring ServiceNow solutions, assisting customers, and managing complex projects. Candidates should have a ServiceNow CSA certification and at least 2 years of relevant experience. The position emphasizes career advancement in an innovative environment with substantial client engagement opportunities.

Qualifications

• Minimum of 2 years of configuration/development experience with complex technologies.
• Experience with integrations and portal development in ServiceNow.

Responsibilities

• Serve as the technical expert in configuring Security Operations Service Delivery.
• Support process definition, re-engineering, and gap analysis during customer workshops.
• Advise customers on leveraging the ServiceNow Security Operation Solution.

Skills

Experience in integrating AI into work processes

Strong interpersonal skills

Customer-centric attitude

Education

ServiceNow Certified System Administrator (CSA)

Tools

JSON

HTML

JavaScript

SaaS technologies

Job description

Employer Industry: Technology Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Up to 50% travel annually, driven by customer needs and internal meetings
- Work in a dynamic and innovative environment with a focus on AI-enhanced technology
- Collaborative team culture with opportunities for training and mentoring
- Engage with a diverse range of clients, including 85% of the Fortune 500

What to Expect (Job Responsibilities):
- Serve as the technical expert in configuring Security Operations Service Delivery using ServiceNow best practices
- Support process definition, re-engineering, and gap analysis during customer workshops
- Advise customers on leveraging the ServiceNow Security Operation Solution to enhance their security processes
- Lead design workshops and assist customers in creating technical documentation and user stories
- Manage multiple complex projects and promote continuous improvement practices

What is Required (Qualifications):
- Experience in integrating AI into work processes or decision-making
- Current ServiceNow Certified System Administrator (CSA) certification
- Minimum of 2 years of configuration/development experience with complex technologies
- Familiarity with web technologies such as JSON, HTML, JavaScript, and SaaS technologies
- Strong interpersonal skills and a customer-centric attitude

How to Stand Out (Preferred Qualifications):
- Relevant Solution-Specific Certified Implementation Specialist designations (e.g., CIS-SIR, CIS-VR, CIS-CSM)
- Proven ability to influence and consult in a Security Operations environment
- Experience with integrations and portal development in ServiceNow

#TechnologyServices #AIIntegration #CareerOpportunity #RemoteWork #CustomerEngagement

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