Technical Consultant - PST Remote

PerfectServe; Knoxville (TN); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Technical Consultant to enhance client experiences through effective onboarding and support. This remote role involves developing expertise in a leading scheduling solution, ensuring client satisfaction, and collaborating with internal teams to optimize workflows. Ideal candidates will possess strong analytical skills, a problem-solving mindset, and the ability to manage relationships effectively. Join a forward-thinking organization that prioritizes patient care and offers a remote-first work environment with comprehensive benefits, including health insurance and 401K matching.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K with Match

Paid Time Off

Company Holidays

Internal Advancement Opportunities

Qualifications

• 1+ years of experience in software implementation.
• Ability to learn and apply product knowledge quickly.

Responsibilities

• Onboard and train new clients remotely and onsite.
• Provide support for configuration issues and advise on corrective actions.

Skills

Troubleshooting

Analytical Skills

Problem-Solving

Interpersonal Skills

Relationship Management

SQL

Education

Bachelor's Degree

Tools

Lightning Bolt

Job description

Join to apply for the Technical Consultant - PST Remote role at PerfectServe.

PerfectServe offers best-in-KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. Featured on this year's Inc 5000 list, we have experienced an 88% growth rate over the past three years and are seeking strong team members to help us continue this growth.

Our mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time, enhancing patient care and clinical workflows.

Joining PerfectServe means contributing to our vision of integrating solutions for better patient outcomes and faster interventions, saving lives, reducing length of stay, minimizing re-admissions, and supporting caregivers.

We are expanding our Lightning Bolt provider scheduling team to improve customer support, onboarding, and relationship management, and we seek top talent for delivering world-class service.

What You'll Do:

• Develop and maintain product expertise and understanding of client workflows.
• Onboard and train new clients remotely and onsite, analyzing their scheduling needs and configuring the software accordingly.
• Provide support for configuration issues and advise on corrective actions.
• Build trust and ensure client satisfaction, maximizing their investment in Lightning Bolt.
• Share best practices to help clients achieve their goals.
• Act as the voice of the client within the organization.
• Collaborate with internal teams to deliver optimal solutions.

What You Bring to the Team:

• Ability to quickly learn and apply Lightning Bolt product knowledge.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent interpersonal skills and relationship management.
• Ability to handle challenges, multitask, and drive process improvements.
• Strong work ethic.
• At least 1 year of experience in software implementation.
• Bonus: experience with SQL or relational databases.

This is a remote position with PST working hours. Candidates must be located in the US or Canada and willing to participate in a 24/7 on-call rotation.

Benefits:

• Remote-first work environment.
• Health, Dental, Vision, Life, and Disability Insurance from day one.
• 401K with match and immediate vesting.
• 17 company holidays, 2 floating holidays, and a competitive paid time off policy.
• Internal advancement opportunities.

PerfectServe provides healthcare communication solutions that improve patient safety, reduce provider burnout, automate workflows, and engage patients, supporting exceptional care.