Technical Consultant - Cardiometabolics - Lab Diagnostics - CA/AZ/NV

Abbott Laboratories; Los Angeles (CA); On-site; USD 60,000 - 120,000; Full time

Job summary

A leading company in healthcare is seeking a Technical Consultant for the Cardiometabolic business to deliver essential support and training on diagnostic products. The ideal candidate will cultivate strong customer relationships while ensuring regulatory compliance and contributing to business growth through expert technical evaluations. The role requires significant travel within California, Arizona, and New Mexico.

Benefits

Career development opportunities

Free medical coverage

Excellent retirement savings plan

Tuition reimbursement

Flexible work environment

Qualifications

• 3-5 years of successful track record in a technical/medical consultant role.
• Strong understanding of laboratory practices.
• Strong knowledge of the physician office market.

Responsibilities

• Support technical services for Abbott Rapid Diagnostics’ LDX and Afinion products.
• Execute customized training and troubleshooting for customers.
• Maintain compliance with regulatory standards and customer needs.

Skills

Interpersonal skills

Presentation skills

Customer service orientation

Understanding of laboratory practices

Knowledge of physician office market

Education

BS/BA degree in Medical Technology

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses. It brings together exceptional teams of experts and industry-leading technologies to support diagnostic testing, which provides important information for the treatment and management of diseases and other conditions. The position of

Working at Abbott

At Abbott, you can do work that matters, grow, learn, care for yourself and your family, be your true self, and live a full life. You will also have access to:

• Career development with an international company where you can grow the career you dream of.

• Free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with a high employer contribution.

• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• Recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies by Fortune.

• Recognized as one of the best big companies to work for and the best place to work for diverse employees, working parents, female executives, and scientists.

The Opportunity

The Technical Consultant for the Cardiometabolic business supports field-based technical services across California, Arizona, and New Mexico. This role focuses on Abbott Rapid Diagnostics’ LDX and Afinion products, delivering in-services, troubleshooting, and technical evaluations. The consultant builds strong relationships with customers, collaborates with sales and distribution teams, and ensures customer retention and satisfaction. They are also responsible for maintaining existing accounts and contributing to business growth.

The position requires at least 50% travel and may average as much as 75% travel, occasionally with less than a week’s notice. Some weekend travel may be required.

When not traveling, other responsibilities include maintaining a current understanding of the technical issues relevant to Abbott products and knowledge of current laboratory and Point-of-Care CLIA, CAP, COLA, and TJC testing requirements.

What You'll Do:

• Establish relationships with end-user accounts in the territory. Assess training and support needs of each new and existing end-user customer. Decide on a suitable training style tailored to the account’s individual needs. Execute customized training.

• Assist Technical Support and the end user in troubleshooting all the assigned products.

• Assist with evaluations tailored to customer-specific requirements.

• Assist with accounts to ensure regulatory compliance and excellent laboratory practice.

• Develop and maintain a strong working relationship with the AE, communicating relevant account background and information.

• Identify opportunities to upsell in an account. Take necessary steps to ensure up-selling occurs, e.g., product demonstration, training, and/or coordination with Sales staff/distribution partner representatives.

• Identify inactive ARDx accounts. Assess requirements to reactivate, e.g., reselling, retraining, etc. Exercise discretion to maximize the financial impact of reactivation.

• Manage travel within the territory to control travel expenses.

• Submit accurate and timely expense reports according to company guidelines, policies, and procedures.

• Maintain compliance by entering data in Salesforce.com and related databases when necessary.

• Attend and participate in company and professional meetings, including conference and webinar calls.

• Complete all company-assigned Compliance and Product training courses (METRO) by their due dates.

• Obtain certification within the Vendor Credentialing requirements by following current immunizations, required training, background checks, and competency assessments.

Required Qualifications

• BS/BA degree in Medical Technology or comparable discipline.

• 3-5 years of successful track record in a technical/medical consultant role.

• Strong understanding of laboratory practices.

• Strong knowledge of the physician office market.

• Strong interpersonal and presentation skills.

Preferred Qualifications

• Approximately four to six years of medical technology background with progressive responsibility, related experience, familiarity with the industry, and ability to manage time and assigned territory.

• Ability to work in a matrix organization and influence without authority or internal staff. Strong customer service orientation.

• High level of communication skills necessary to represent Abbott to accounts and describe product features and advantages.

• Internal Contacts: Sales, Marketing, and Customer Service departments to coordinate and follow up on sales, identify leads, and resolve problems.

• External Contacts: Current and potential customers to conduct formal presentations, resolve issues/troubleshoot, and support sales and marketing.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us atwww.abbott.com, Facebook atwww.facebook.com/Abbott, and Twitter @AbbottNews.

The base pay for this position is $60,000.00 – $120,000.00. In specific locations, the pay range may vary from the range posted.