Technical Consultant- Austin, TX

Lobby Co; Austin (TX); Remote; USD 61,000 - 123,000; Full time

Benefits offered by this job

Health benefits

Free medical coverage through HIP PPO

Tuition reimbursement

Education benefits

Retirement savings plan

Diversity & recognition

Job summary

Abbott in Austin, TX is seeking a Technical Consultant in Rapid Diagnostics to provide clinical and technical expertise to healthcare customers using Abbott infectious disease diagnostic solutions. This field-based remote role supports product implementation, training, connectivity, workflow optimization, and customer retention.

You will deliver on-site training for diagnostic products, assist with new account implementations, guide verification studies, and ensure compliance with CLIA, CAP,

Qualifications

• BS in Medical Technology or Nursing required.
• Registered MT or RN in the resident state.
• Minimum 3 years clinical lab or critical care/infectious disease exp.
• At least 1 year in implementation or diagnostic support.
• Proficiency with Word, Excel, PowerPoint, Outlook.

Responsibilities

• Deliver on-site technical and clinical training for diagnostic products.
• Support new account implementations, evaluations, and activations.
• Guide verification studies and testing per CLIA, CAP, COLA, TJC.
• Serve as a trusted technical resource to optimize workflows.
• Lead POC Link connectivity implementations and IT integration.
• Troubleshoot connectivity and performance issues.
• Educate customers on testing trends and data-driven insights.
• Partner with sales to support key accounts and growth.

Skills

Medical Technologist

Registered Nurse

Implementation experience

Travel up to 75%

Microsoft Office (Word, Excel, PowerP,

Education

Bachelor of Science in Medical Technology or Nursing

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We have an opportunity for the role of Technical Consultant within our Rapid Diagnostics division based out of Austin, TX and this is a field-based remote role.

As the Technical Consultant, you'll provide clinical and technical expertise to healthcare customers using Abbott infectious disease diagnostic solutions. You'll support product implementation, training, connectivity, workflow optimization, and customer retention across assigned accounts.

What You'll Work On

• Deliver on-site technical and clinical training for infectious disease diagnostic products, including instruments and rapid tests.
• Support new account implementations, evaluations, and activations to ensure successful adoption of Abbott solutions.
• Guide customers through verification studies and testing processes while supporting compliance with CLIA, CAP, COLA, and TJC requirements.
• Serve as a trusted technical resource, helping customers optimize workflows and product utilization.
• Lead POC Link connectivity implementations and support integration with customer IT environments.
• Troubleshoot connectivity and performance issues and recommend solutions that improve operational efficiency.
• Educate customers on testing trends, workflow improvements, testing volumes, and data-driven insights.
• Partner with sales teams to support key accounts, customer retention efforts, and growth opportunities.
• Conduct workflow assessments in clinics and hospitals to improve turnaround times and testing efficiency.
• Deliver educational presentations and ongoing product support to laboratory and healthcare professionals.
• Collaborate with technical, sales, and marketing teams to share customer insights and market trends.
• Participate in company meetings, training programs, and professional development activities.

Required Qualifications

• Bachelor of Science degree in Medical Technology, Nursing, or a directly related scientific discipline.
• Registered Medical Technologist or Registered Nurse in the state of residence.
• Minimum 3 years of experience as a Medical Technologist in a clinical laboratory or as a Registered Nurse in a critical care or infectious disease setting.
• Minimum 1 year of implementation, point-of-care testing, or related diagnostic support experience.
• Experience using Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Ability to deliver technical training and education to healthcare professionals.
• Ability to travel up to 75%, including occasional short-notice and weekend travel.

Preferred Qualifications

• Experience in point-of-care coordination, supervisory, or management roles.
• Advanced degree in a healthcare, laboratory, or related field.
• Additional experience supporting infectious disease testing programs.
• Knowledge of point-of-care testing workflows and regulations.
• Experience training customers and resolving technical product issues.
• Familiarity with healthcare instrument connectivity and integration.
• Exposure to customer-facing consulting, implementation, or sales support activities.
• Ability to work independently while managing multiple customer engagements.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.

The base pay for this position is $61,300.00 - $122,700.00. In specific locations, the pay range may vary from the range posted.