Technical Consultant

Veeva Systems, Inc.; Boston, Northern (MA, KY); Hybrid; USD 70,000 - 140,000; Full time

Benefits offered by this job

Medical/dental/vision

Flexible PTO

Retirement programs

1% charitable giving

Job summary

Veeva Systems, Inc. is hiring an Integration Architect for Site Solutions Professional Services.

You will lead integrations for SiteVault, acting as the main liaison between Veeva and customer stakeholders to design and support integrations, drive collaboration, manage escalations, and demonstrate value through proactive engagement. You will investigate and implement new integrations, coordinate with customer stakeholders and vendors, and shape design/implementation strategies for our product.

Qualifications

• 3+ years in enterprise software implementation in life sciences, healthcare, or relevant fields.
• Experience working with customers and third-parties to gather requirements.

Responsibilities

• Design and implement integrations aligning with customer goals.
• Set up SSO and Microsoft Collaborative Authoring integrations for new customers.
• Provide feedback to Product/Engineering to improve product and processes.
• Support customers migrating onto SiteVault, transforming/loading large data sets.
• Design and build tools to enable high-volume data updates in production.

Skills

Customer relations

Communication

Fast learner

Travel willingness

Requirements gathering

Tools

Git

Python

SQL

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Systems, the leader in the Industry Cloud for Life Sciences, is seeking to hire an Integration Architect for our Site Solutions Professional Services team. In this role, you’ll help implement integrations for SiteVault, a solution focused on clinical research sites, and play a key part in ensuring customers' long-term success. You will serve as the main point of contact between Veeva and key customer stakeholders to design and support integrations, drive collaboration, manage escalations, and demonstrate value through proactive engagement.

As a Technical Consultant, you'll be responsible for investigating and implementing new integrations with our customers, coordinating with both customer stakeholders and vendor counterparts. You will be entering at the ground floor for our integration team, helping shape both design and implementation strategies for our product. Ideal candidates will have experience leading the design and deployment of innovative integration solutions within the Life Sciences or Healthcare sectors.

Opportunities are available within the United States for this role, which is a remote position with a strong preference for Eastern or Central Time Zone. If a candidate is near an airport and able to meet travel requirements, there is no work location requirement. Qualified U.S.-based candidates are encouraged to apply.

What You'll Do

• Design and implement integrations that align with customer goals
• Set up SSO and Microsoft Collaborative Authoring integrations for new customers
• Provide valuable feedback to our Product, Engineering, and other teams to improve the product and processes
• Support customers in migrating onto SiteVault, including transforming, loading, and supporting verification of large data sets
• Design and build tools to execute high-volume targeted data updates in production environments

Requirements

• 3+ years of experience in enterprise software implementation in life sciences, healthcare, or relevant fields
• Based in United States
• Experience working with customers and third-parties directly, developing meaningful customer relationships, and gathering requirements with business and system stakeholders
• Ability to act with speed to understand requirements, create corresponding solutions, and willingness to roll up your sleeves
• Typical travel is 10%, but can be up to 20%

Nice to Have

• Experience with large-scale healthcare IT deployments and standard integration patterns
• Experience leading or establishing plan for data validation, mapping, and testing efforts
• Experience with popular healthcare interoperability standards (e.g. HL7v2, FHIR) and widely accepted authentications/authorization schemes (e.g. OAuth2)
• Comfortable working with technical interface specifications from other vendors, and troubleshooting interface issues on the fly
• Experience developing reusable integrations with multiple vendors and developing model implementation plans
• Experience with large-scale data migrations
• Proficient in git and version control
• Coding experience, preferably with Python and SQL
• SaaS/cloud experience in the management of site CTMS or eISF systems
• Clinical research experience at a site

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Follow the application process and submit your resume.
• Within 3 days, you will receive a link to a personality assessment administered by a third party.
• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
• If moving to the interview stage, the process is as follows:
  1. A conversation with the hiring manager
  2. A practical case exercise
  3. A final conversation with our group's Senior Leader.
• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $70,000 - $140,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].