Technical Communications and Creative Services Specialist

Skywalk Global; Jackson (MS); In loco; USD 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

Skywalk Global seeks a Technical Communications and Creative Services Specialist in Jackson, MS for a 12-month contract. The role blends strategic communications, graphic design, and documentation across print and digital channels to support the agency’s Communications Department and the MIS Division with CCWIS and related systems.

Responsibilities include leading cross-functional meetings, coordinating with PMO, editors, writers, IT, and external vendors, and ensuring accessibility and

Mansioni

• Assist the PMO and agency divisions with tasks and documentation for new and ongoing projects.
• Partner with staff, editors, writers, IT, and external vendors to manage projects from concept through delivery.
• Lead cross-functional meetings to discuss projects, tasks, and process documentation.
• Assist in developing and executing strategic communications plans that integrate digital and offline tactics.
• Digital communications and design: concept, design, and produce print and digital collateral such as infographics, presentations, and white papers.

Conoscenze

UX/UI Design

Descrizione del lavoro

Technical Communications and Creative Services Specialist

Job Type

Contractor

Jackson, MS

Primary Skills

UX/UI Design

Duration

12 months

Job Summary

PositionDescriptionandJobSkillSet

Descriptionofthejobfunctionsthecontractorwillbeexpectedtoperform.

TheTechnicalCommunicationsandCreativeServicesSpecialistisacross-functionalrolesupportingboththe

agency’sCommunicationsDepartmentandtheMISDivisionwithitscomprehensiveChildWelfareInformationSystem

(CCWIS)andrelatedapplicationsandfunctions.Thepositioncombinesstrategiccommunications,graphicdesign,

roledevelopsandproducesvisualandwrittenmaterialsacrossprintanddigitalchannels,includingpublications,

presentations,informationalmaterials,anddigitalcommunications.Therolealsocontributestocommunications

planning,creativedevelopment,brandconsistency,andthedeliveryofclear,accessiblematerialsthatadvanceagency

andongoingcompliancewithregulationsandguidanceissuedbytheAdministrationforChildrenandFamilies(ACF)

andtheChildren’sBureau.Therolealsotranslatescomplexsystems,processes,andorganizationalprioritiesintoclear

documentation,visualcommunications,trainingmaterials,andotherprojectdeliverableswhilesupporting

documentationgovernanceandinformationmanagement.ThisrolewillworkcloselywiththeMISDevelopmentTeam

focusingonUXandUIdesigntoensureapplicationsareintuitive,easytonavigateandcreateavisuallyappealing

ThisrolewillcollaboratewithCommunicationsstaff,projectmanagers,businessanalysts,systemarchitects,technical

developers,qualityassuranceteams,externalvendors,andotherstakeholderstodelivereffectivecommunicationsand

2

projectoutcomesalignedwithagencypriorities,brandguidelines,projectrequirements,andapplicablefederal

regulations.

Responsibilities:

AssisttheProjectManagementOffice(PMO)andagencydivisionswithtasksanddocumentationfornewand

ongoingprojects.

Partnerwithstaff,editors,writers,IT,andexternalvendorstomanageprojectsfromconceptthroughdelivery.

Leadcross-functionalmeetingstodiscussprojects,tasks,andprocessdocumentation.

Assistindevelopingandexecutingstrategiccommunicationsplansthatintegratebothdigitalandofflinetactics.

DigitalCommunicationsandDesign:

Concept,design,andproduceprintanddigitalcollateral–suchasinfographics,presentations,whitepapers,

Manageandcreateengagingcontentforwebsites,socialmediaplatforms,andotherdigitalassets

Supportcampaignsthatalignwithorganizationalobjectives,monitortrends,analyzeperformance,andtrack

metrics

Contributefreshideasandcreativeapproachesthatenhanceaudienceengagementandorganizational

visibility.

Ensuredigitalcommunicationsanddesigndeliverablesmeetaccessibilitystandards,includingWCAG

TechnicalWriting:

configurationdocumentation,operationalprocedures,andotherprojectdocumentation.

operation.

Reviewagencyapplicationsandwebsitesusinguserfeedbackandprojectmetricstorecommend

InformationGovernanceandFileManagement:

documentationisupdatedasoperationalprocesses,tasks,requirementsandsystemfunctionalityevolve.

Includesinitialsetup,organization,versionnumbering,fileindexing,andstafftrainingorassistance.

InitiateandmanageastatewideDocumentScanningprojecttodigitizepaperdocumentslocatedineach

countyofficeandthestateofficeworkingwithaVendorselectedthroughabiddingprocess.Includes

establishingdocumentnamingandnumberingconventionstoensurethedocumentswillbeunique,traceable,

andeasytoretrievebythestaffinadigitallibrary.Conductperiodicreviewstoauditthenamingandnumbering

conventionstoensuretheyaresupportingtheagencyprocessworkflowsandauditrequirements.

Maintaindocumentationstandards,templates,versioncontrolprocesses,anddocumentationgovernance

Coordinate,prepareandmaintainfederallyrequireddocumentationforaCCWISsystemtoensurecompliance

withregulationsandguidanceissuedbytheACFandtheChildren’sBureau.

WorkwiththeProjectManagementOffice(PMO)andtheFinanceDivisiontopreparetherequiredfederal

informationandincorporateitintotherequiredtemplates.ThisincludestheAdvancedPlanningDocuments

federalreviewcomments,documentationrequests,andauditinquiriesfromACF,theChildren’sBureau,or

otheroversightbodies.

Documentsystemarchitecture,modulardesign,functionality,andtechnicalimplementationmethodsto

demonstratecompliancewithCCWISregulations(45CFR1355and1356)andfederalsystemcertification

3

ScoringMethod

CriteriaScorePercentageMustequal100%

Resume30

RequiredSkills/Experience

Bachelor’sdegreeorhigherinrelatedfield(suchasInformationServices,English,Communications,etc.)

Effectivecommunication,organizational,andtimemanagementskills.7+years

years

Proficiencyinprocessoptimizationandinternaldocumentation.7years

Abilitytoworkindependentlyaswellascollaborativelywithinateam.7years

Professionalexperienceingraphicdesign,digitalmedia,orcommunications.5-7years

Tools:MicrosoftOfficeSuite(PowerPoint,Excel,Word),AdobeCreativeCloud(Illustrator,Photoshop,

InDesign),MicrosoftSharePoint,MicrosoftTeams,AdobeWorkfront,GoogleWorkspace,Smartsheet,

Preferred/NotRequired

Experienceworkingwithinformationsystems,cloudtechnologies,dataanalysis,ortechnologyimplementation

projects.5-7years

KnowledgeofUserExperience(UX)design.5-7years

Experiencewithaccessibilitystandards(WCAG).5-7years

Experiencewithcommunicationsrelatedtochildwelfare