Technical Client Manager

BRADY WORLDWIDE INC; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company match

Paid time off and holidays

Incentive programs for full-time staff

Family planning benefits

Job summary

Brady Corporation in Charlotte, North Carolina is seeking a Technical Client Manager to serve as the primary technical liaison between clients and Brady's Product Solutions and Services team. This on-site role focuses on delivering tailored technical solutions and ensuring client satisfaction.

You will collaborate with engineering, sales, and service, translate requirements into actionable solutions, and manage client relationships with ongoing support and reviews.

Qualifications

• Must have over 2 years experience managing technical client relationships and delivering client-focused technical solutions.
• Bachelor’s degree in Engineering, Information Technology, or related field.
• Experience with CRM software such as Salesforce and familiarity with MDM solutions a plus.

Responsibilities

• Act as the technical point of contact for clients, translating requirements into actionable solutions.
• Collaborate with engineering, sales, and service to ensure seamless delivery and address issues promptly.
• Manage client relationships with ongoing support, regular reviews, and opportunities for solution enhancements.

Skills

Client relationships

Cross-functional collaboration

Salesforce CRM

MDM knowledge

Education

Bachelor’s degree in Engineering/IT or related field

Tools

Salesforce

MDM tools

Job description

Charlotte, North Carolina, United States

What We Need:

As a Technical Client Manager here at Brady Corp, you will serve as the primary technical liaison between clients and Brady Corp’s Product Solutions and Services business, ensuring the delivery of tailored technical solutions that meet client needs and drive business success.

You will work out of our Charlotte, North Carolina location on an On-site work schedule.

In this role, you will impact client satisfaction and retention by providing expert technical guidance, managing client expectations, and coordinating with internal teams to deliver high-quality solutions that support operational excellence and growth within the Product Solutions and Services business.

Applicants must be legally authorized to work in the U.S. without current or future employer-sponsored work authorization.

What You'll Be Doing:

• Act as the technical point of contact for clients, understanding their requirements and translating them into actionable technical solutions.
• Collaborate with cross-functional teams including engineering, sales, and service to ensure seamless delivery of solutions and address client issues promptly.
• Manage client relationships by providing ongoing technical support, conducting regular reviews, and identifying opportunities for solution enhancements.

What You Will Need To Be Successful:

• Must have over 2 years plus experience managing technical client relationships and delivering client-focused technical solutions.
• Bachelor’s degree in Engineering, Information Technology, or related field
• Experience working with Mobile Device Management (MDM) would be a plus. Examples are (SOTI, 42Gears, InTune, orOpIntel)
• Over 2 years with knowledge of technical software product and the ability to translate complex technical information into client-friendly language.
• Experience working with cross-functional teams to coordinate solution delivery and resolve client issues efficiently.
• Familiarity with client management tools and CRM (Salesforce) software to track and manage client interactions and project progress.
• IPS is currently unable to consider applicants who would require current or future sponsorship for employment authorization for this position.
• Candidates must be authorized to legally work in the United States without current or future sponsorship requirements.

About Us:

Who we are:
Brady Corporation is a global industrial technology leader dedicated to making workplaces safer, more productive, and more connected. Backed by a 110+ year legacy of reliability and innovation, we have entered an exciting era of transformation and growth, powered by more than 10,000 team members serving customers across 40+ countries. Following our acquisition of Honeywell's Productivity Solutions and Services business in August 2026, Brady brings together trusted leadership in safety, materials science, and identification with advanced mobile computing, scanning, and automation. We help organizations make work safer, more productive, and more connected by transforming everyday critical information into actionable intelligence. Our end-to-end platform unites two powerful pillars:

• Identification Solutions: High-performance labels, safety signs, engineered materials, and rugged industrial printing systems.
• Intelligent Productivity Solutions: Industry-leading mobile computers, barcode/RFID scanners, specialized software, voice automation, and workflow services.

From aerospace, healthcare, and laboratories to manufacturing plants, retail, data centers, and global transportation and logistics hubs, we empower customers to identify, protect, track, and optimize the people, assets, and processes that keep the world running. Why work at Brady:
A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth.

Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back.

Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.

• Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision
• Generous 401(k) with company match
• Paid time off and holidays
• Opportunity to participate in incentive programs for all full-time employees
• Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance
• Scholarship program for children of Brady employees
• A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities
• Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management)
• Dress-for-your-day dress code
• Charitable contributions matched through Brady's Matching Gift program

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