Technical Business Systems Analyst

Global Business Ser. 4u; Nashville (TN); On-site; USD 75,000 - 105,000; Full time

Job summary

Global Business Ser. 4u in Nashville, TN seeks a Technical Business Systems Analyst to bridge business needs and IT capabilities. You will work with end users to resolve issues, capture requirements, and translate them into functional designs.

The role involves reviewing reports, identifying errors, coordinating with IS, and supporting training and testing phases to ensure successful system deployments.

Candidates should have a 4-year degree and at least 2 years exempt experience.

Qualifications

• Requires a 4-year degree and at least 2 years exempt experience in information services or related fields.
• Experience writing design documents and coordinating with developers or IS staff.

Responsibilities

• Act as a Business Analyst, gathering requirements and writing design documents.
• Test new functionality and assist in training end users.
• Coordinate with IS and business teams to define scope and deliverables.
• Develop specifications for enhancements and maintain training materials.
• Provide ongoing user support and documentation for applications.
• Analyze reports to identify trends and opportunities for process improvement.

Skills

Requirements gathering

Design documents

Testing

Training end users

Project coordination

Education

4-year degree

2+ years exempt experience

Job description

Title: Technical Business Systems Analyst

Location: Nashville, TN

Duration: 12 months

Position’s Contributions to Work Group

• Worker would act as a Business Analyst on the team: working with end users to resolve system issues, taking requirements and writing design documents, testing new functionality, and even may progress into training new users on system functionality. This person would also work closely with design developers to ensure the requirements are understood and developed correctly.

Typical Day

• Reviews various reports to identify trends and/or other areas of concern.
• Identifies and tracks input and processing errors within various systems used by assigned business area.
• Troubleshoots issues with reports for specified changes and ensures the issues have been resolved.
• Performs analysis and reporting.
• Organizes and analyzes errors to identify their root causes and determine viable solutions (i.e. system improvements, triggering errors, mapping errors, human errors, training needs, etc.)
• Develops, implements and provides ongoing metrics to insure the defined business process is adhered to, and the business process remains appropriate and effective to achieve the business objective.
• Coordinates with business area management to define the scope, specifications, deliverables, and controls of projects for new and existing application development technologies and software capabilities.
• Ensures new technology capabilities are compatible with the current application software architecture and the current technical architecture and business systems applications are compatible with existing business applications of FPD.
• Analyzes and defines new processes and works with business area management to determine appropriate use of systems and system requirements to support the processes.
• Assists in designing and integrating new business technologies into new and existing environments.
• May perform Project Management duties for new applications or functionality such as project plans, charters, business cases, requirements, weekly status meetings/reports and conduct necessary manager or stakeholder meetings.
• Develops the specifications for business systems enhancements or modifications and communicates the business area user needs to the IS staff.
• Develops and maintains training materials, technical documentation, standards, and procedures.
• Provides ongoing training and support of applications to end users and dealers.
• May perform Testing Coordinator activities to ensure coverage, test plans, documentation of the functionality and tests processes within a release.
• Participates in performing system testing of enhancements and ensures user acceptance testing is completed.
• May perform Sox Audit Coordinator functions such as coordinating with Business Excellence to update the link, updating the list of responsibilities for process updates, coordinating review processes, and conducting audits and reporting findings.
• Analyzes and evaluates current business processes within the business area and their impact on the Financial Products Division (FPD).
• Coordinates with business area staff, Information Services (IS) and other Corporate Support Departments to define the scope, deliverables, and controls of the project for new and existing application development technology and software capabilities.
• Reviews best practice processes within the industry.
• Determines if current processes are best practice and if current systems are adequately utilizing and supporting the processes.
• Works with business areas to determine appropriate systems and system requirements to support the processes.
• May perform Website Content Owner and/or Access Coordinator responsibilities to ensure content of website is current and functional, grant access to users and provide support.
• Participate in accomplishment of continuous improvement objectives for the department.
• Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data.
• Participate in the identification of problem areas and development of resolutions to address them.
• Understands the Harassment policy of the company and for its application in all aspects of employment.

Interaction With Team

• Works with other IS staff to research available technologies to be used for current and future business applications and systems.
• Works with IS staff to coordinate, to monitor and to report project status and ensures the delivery of quality solutions within agreed timeframes.

Education Requirements

• A 4-year college or university degree in any discipline and a minimum of 2 years exempt experience in information services, contract administration, credit, customer services, collections, marketing, finance, accounting, insurance and/or project planning is recommended.
• Previous exempt work experience must be progressively increasing in responsibility and accountability and demonstrate an ability to gain knowledge, skills, and responsibility such that a level of full competency can be reached.
• Equivalent experience may be substituted for education.

Technical Skills

• Ability to write functional design documents and communicate with developers.

Soft Skills

• Strong Oral and Written Communication Skills.
• Ability to communicate to all levels across the organization.