Technical Business Analyst III

Jack Henry & Associates, Inc.; Allen (TX); Hybrid; USD 90,000 - 125,000; Full time

Job summary

Jack Henry & Associates, Inc. is seeking a Technical Business Analyst for the Core Lending Team to scope, develop, and test enhancements to SilverLake and CIF 20/20. Remote position within ~70 miles of Allen, TX and other specified locations; Travel up to 25% for internal meetings and customer engagements.

The role requires 4+ years in loan operations or related banking functions, strong lending knowledge, and excellent communication. Onsite interview/onboarding may be required.

Qualifications

• Minimum of 4 years of experience in loan operations, loan servicing, loan processing, or related banking functions.
• Strong knowledge of consumer, commercial, mortgage, or agricultural lending processes.
• Excellent communication and presentation skills, with the ability to work with customers and technical teams.

Responsibilities

• Interact with customers to gather system requirements.
• Define system and functional requirements of the product.
• Prepare business requirements and functional specifications.
• Create test plans/scripts for new products or enhancements.
• Collaborate on user stories and end-user documentation for sprint-related tasks.
• Assist customer support in diagnosing defects when needed.

Skills

Loan operations experience

Communication skills

Travel willingness

Job description

JobID

17357

Team

Information Technology

Working Time

Full-Time

Position Type

Regular

Travel Requirements

25%

Workplace Type

Hybrid

Preferred Location

Additional Locations

Birmingham, AL, Charlotte, NC, Houston, TX, Lenexa, KS, Louisville, KY, Monett, MO, Springfield, MO, Troy, MI

Description & Requirements

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Jack Henry Banking is seeking to hire a motivated individual to work within the Banking Product Management Team as a Technical Business Analyst for the Core Lending Team. This team is responsible for the scoping, development, and testing of enhancements added to SilverLake and CIF 20/20.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; Monett, MO, Louisville, KY; Birmingham, AL; or Charlotte, NC.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you’ll be responsible for:

• Interacts with customers to gather system requirements.
• Defines the system and functional requirements of the product.
• Prepares business requirements and functional specifications.
• Serves as a resource and/or participant in business process re-design activities.
• May assist the customer in determining if and how system enhancements may improve process flow and business function.
• May perform application, system and regression tests.
• Responsible for creating business requirements.
• Reviews and provides feedback on requirements, design, and scope documents.
• Contributes to the creation of user stories, end-user documentation and other sprint related documentation.
• May work with customer support team to resolve or diagnose defects.
• Creates test plans/scripts for new products or enhancements to existing products.
• Works with industry research groups to prepare for product trends.
• May assist less experienced peers.
• May perform other job duties as assigned.

What you’ll need to have:

• Minimum of 4 years of experience in loan operations, loan servicing, loan processing, lending product management, business analysis, or related banking functions.
• Strong knowledge of consumer, commercial, mortgage, or agricultural lending processes, including loan origination, servicing, collateral management, payment processing, and regulatory requirements.
• Experience working with banking software, product management activities, or business requirements within a loan-focused environment.
• Excellent communication and presentation skills, with the ability to work effectively with customers, business stakeholders, and technical teams.
• Ability to travel up to 10% for internal meetings, conferences, user groups, and customer engagements.

What would be nice for you to have:

• Silverlake knowledge.
• Experience or knowledge of Agile Development Methodologies.
• Experience with or knowledge of Core Business Services.
• Experience with or knowledge of SOA architecture or similar tool.
• Experience with or knowledge of XML.
• Experience with business requirements documentation, technical/functional specifications, use cases, test cases.
• Has a wide range of experience and able to resolve complex issues. Works on complex and diverse projects. Analysis requires an in-depth evaluation of variable factors.
• Exercises good judgement in selecting methods, techniques and evaluation criteria for obtaining solutions.
• Excellent knowledge of the financial industry, specifically lending.
• Excellent communication and customer interaction skills.
• Excellent project management skills.
• Excellent knowledge of Microsoft Office applications.
• Good grammar and writing skills.
• Able to define system and functional requirements.
• Able to meet aggressive deadlines.
• Able to interact with and communicate well with other technical associates.

We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.