Technical Business Analyst: API, UI/UX & Delivery Lead

Loggerhead

Tampa (FL)

Hybrid

USD 90,000 - 120,000

Full time

5 days ago

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Benefits offered by this job

Hybrid work model

Job summary

Loggerhead is a Florida-based property and casualty insurer seeking a Technical Business Analyst to bridge business needs, customer experience, and technical delivery. You will collaborate with stakeholders, product owners, UX/UI designers, solution engineers, developers, QA teams, and external vendors to define APIs and integration requirements.

The role demands strong analysis, clear documentation, and the ability to translate complex processes into user stories, data mappings, and API

Qualifications

Five or more years of experience as a Business Analyst, Systems Analyst, Technical Business Analyst, or similar role supporting software development, user-facing applications, and systems integration.
Demonstrated experience eliciting and documenting business, functional, nonfunctional, UI/UX, data, system, and integration requirements.
Experience translating business processes and user needs into user stories, use cases, process flows, wireframes, functional specifications, business rules, and testable acceptance criteria.
Experience partnering with product owners, designers, developers, and QA teams to define and deliver customer-facing or internal user experiences.
Working knowledge of user-centered design, usability, accessibility, responsive design, and common interface patterns.
Demonstrated experience interpreting REST API specifications and translating integration needs into detailed requirements used by development teams to design new or updated APIs.
Experience documenting API endpoints, request and response payloads, field definitions, source-to-target mappings, authentication, validation rules, error responses, business rules, and acceptance criteria.
Working knowledge of JSON, RESTful services, HTTP methods, status codes, API authentication methods, and integration patterns.
Hands-on experience using Postman and Swagger/OpenAPI documentation to understand, validate, and document API behavior.
Proven ability to analyze and communicate complex business processes, customer journeys, system behavior, and technical requirements.
Strong understanding of Agile delivery, product development, testing practices, and the software development lifecycle.
Ability to facilitate cross-functional discussions, resolve ambiguities, and drive alignment among business stakeholders, vendors, designers, and technical teams.
Excellent verbal and written communication skills, with the ability to explain technical concepts to business audiences and preserve business and user context for technical teams.
Strong organizational skills and the ability to manage multiple initiatives in a fast-paced environment with evolving priorities and requirements.
Experience working with cloud-based applications, integrations, and delivery teams.

Responsibilities

Elicit, analyze, validate, and document business, functional, nonfunctional, data, UI/UX, system, and integration requirements.
Translate business goals, customer needs, workflows, and data needs into clear requirements, user stories, use cases, acceptance criteria, process maps, data maps, and other delivery artifacts.
Facilitate discovery sessions, stakeholder interviews, workflow reviews, and solution-design discussions to understand current-state challenges and define future-state experiences.
Document business rules, system behavior, screen requirements, field definitions, validations, user interactions, permissions, notifications, and exception scenarios.
Ensure requirements are complete, approved, traceable, testable, and maintained throughout the project lifecycle.
Identify requirement gaps, assumptions, dependencies, risks, and conflicting stakeholder needs, and drive timely resolution.
UI/UX and Customer Experience: Partner with stakeholders, designers, developers, and QA to define intuitive, accessible experiences.
Create or contribute to user flows, journey maps, wireframes, screen annotations, prototypes, and functional specifications for customer-facing and internal applications.
Evaluate proposed designs against business objectives, user needs, functional requirements, usability, accessibility, and technical constraints.
Define interface behavior for navigation, data entry, validation, messaging, errors, responsive layouts, and alternate user paths.
Participate in design reviews and usability feedback sessions, document decisions, and ensure approved experiences are translated into development requirements.
API and Integration Analysis: Review and interpret REST API specifications, including endpoints, HTTP methods, request/response payloads, authentication, headers, status codes, validation rules, error handling, and data definitions.
Document the business and technical requirements used by solution engineers and developers to design new or updated APIs.
Create source-to-target data mappings, field-level definitions, transformation rules, required and optional field requirements, business rules, and integration acceptance criteria.
Partner with developers and solution engineers to define API contracts and confirm that proposed specifications support the intended business process, user experience, and system behavior.
Identify gaps, inconsistencies, and dependencies in existing API documentation and coordinate decisions with stakeholders, technical teams, and vendors.
Use Swagger/OpenAPI and Postman to evaluate integrations, build requests, inspect payloads and responses, and validate expected API behavior.
Product and Delivery Support: Develop strong product, platform, customer journey, and system knowledge to support solution design and continuous improvement.
Support Agile ceremonies, backlog refinement, release planning, and the creation of epics, features, user stories, tasks, and acceptance criteria.
Partner with product, design, development, and quality assurance teams to clarify requirements and support delivery throughout the software development lifecycle.
Testing and Validation: Define functional, usability, integration, negative, regression, and end-to-end test scenarios based on documented requirements.
Support user acceptance testing by validating workflows, screen behavior, business rules, data, permissions, messaging, usability, and expected outcomes.
Support API testing by validating authentication, headers, payloads, responses, status codes, error conditions, data transformations, and downstream outcomes.
Document defects and requirement variances, support root-cause analysis, and confirm that delivered solutions meet approved functional, user experience, and technical requirements.
Documentation, Training, and Collaboration: Create and maintain business requirements documents, functional specifications, process flows, workflow diagrams, data dictionaries, integration documentation, decision logs, and user guidance.
Facilitate cross-functional discussions, communicate technical concepts clearly to business audiences, and ensure business and user context is accurately conveyed to technical teams.
Create and deliver training materials when needed to support successful adoption of new systems, integrations, and processes.
Use tools such as Azure DevOps, GitHub, Asana, Visio, Power BI, Microsoft 365, Postman, and Swagger/OpenAPI to manage requirements, collaboration, analysis, and delivery.
Take on additional responsibilities as needed to support team and business priorities.