Technical Business Analyst

1091 Amadeus North America, Inc.; Texas; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

Paid time off

Health insurance

Professional development

Job summary

1091 Amadeus North America, Inc. seeks a Technical Business Analyst to join a global payments platform team. The role combines product definition, solution design, and cross-functional leadership to translate business needs into actionable plans within a complex travel payments ecosystem.

You will collaborate with engineering, QA, and customers to drive delivery, ensure production readiness, and promote best practices across programs while operating in a hybrid work model from Irving, Texas.

Qualifications

• 3+ years experience preferably in Payments or Airlines/travel domains – in capacity of a business analyst is a plus.
• Bachelor's degree in Engineering / sciences or related fields.
• Work experience in Agile / SaFe framework is preferred.

Responsibilities

• Establish standards for product definition activities, including specifications and solution design.
• Analyze highly complex business problems and translate business needs into new product concepts and upgrades.
• Define recovery, action, and risk mitigation plans in case of system failures and ensure processes are followed from requirements through production.
• Coach, mentor, and guide team members across engineering, architecture, product, QA and customers.
• Contribute to delivery planning, customer relationships, and cross-team knowledge sharing.

Skills

Business Analysis

Agile / SaFe

Stakeholder Management

Education

Bachelor's degree in Engineering / sciences or related fields

Job description

Job Title

Technical Business Analyst External Job Title: Technical business analyst Position type: Permanent Location: Irving, Texas, Hybrid

About Your Business Area/Department

At Outpayce from Amadeus, our motto is Simply paid! Outpayce delivers smooth travel payments at every step of the travel experience – from booking to airports, flights, hotels, and beyond – while simplifying and optimizing pay-ments for travel players. Serving every part of the global travel landscape, we’re build-ing a payments ecosystem that connects travel companies to the latest travel fintech inno-vations with an aim to improve the payment experience for travelers. We have our unique position between merchants, payment partners, and travel, we have the experience and insight to help merchants to maximize sales, reduce costs, and im-prove efficiency. With our B2B payments, Merchants pay their global suppliers, simply. Our payment platform connects Merchants to card issuers in a range of markets to give them a choice, reach, and orchestration when paying for travel content. To know more on Outpayce from Amadeus, visit https://www.outpayce.com/en

Summary of the role

You will join a globally distributed team across Dallas, Nice, and Bangalore that manages one of the most critical and complex products in the Payments domain. Your expertise will help shape and evolve the Amadeus Payment Platform, which processes millions of payments daily through credit card networks, acquiring banks, and alternative payment providers such as PayPal. You will combine product management and solutioning expertise, provide guidance and mentorship, drive innovation, translate strategy into actionable plans, influence departmental direction, and independently lead initiatives while promoting best practices and operational excellence.

In this role you’ll:

Technical & Functional Excellence

Establish standards for product definition activities, including specifications and solution design. Analyze highly complex business problems and translate business needs into new product concepts, enhancements, and upgrades. Design solutions to complex problems and support cross-area solution design, including architecture proposals for new products. Support Pre-Sales activities and participate in Business Requirement Matrix (BRM) assessments. Lead or review solution sizing, specifications, process engineering, and business flow assessments for complex and cross-functional initiatives. Define recovery, action, and risk mitigation plans in case of system failures and ensure processes are followed from requirements through production.

Quality, Validation & Continuous Improvement

Create customer feedback mechanisms and solve business problems through a clear methodology and appropriate documentation. Recommend improvements to specifications, documentation, solution design, and proactive maintenance practices. Contribute to test strategy implementation, review test plans, ensure test traceability, and validate delivered functionality and system integrity. Investigate, validate, and prioritize reported incidents to ensure production integrity.

Collaboration, Leadership & Knowledge Sharing

Coach, mentor, train, and provide guidance to Product Definition Analysts, QA Engineers, Software Development Engineers, and other less experienced professionals. Serve as a key liaison between engineering, architecture, product, QA, customers, and other stakeholders through effective communication and collaboration. Contribute to onboarding, communities of practice, organizational transformation initiatives, and knowledge sharing across teams. Support Agile team and ART ceremonies, product feature definition, RFP/RFI responses, product promotion, customer presentations, demos, and product launches. Contribute to delivery planning, customer relationship management, and the sharing of product, system flow, architecture, and engineering knowledge.

About the ideal candidate

• 3+ years experience preferably in Payments or Airlines/travel domains – in capacity of a business ana-lyst is a plus.


• Bachelor's degree in Engineering / sciences or related fields.


• Work experience in Agile / SaFe framework is preferred.

What we can offer you

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.


• Professional development to broaden yourknowledge and enhance your skillswith on-line learning hubs packed with technical and soft skills training that allow you to de-velop and grow.


• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved. Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent. We are Amadeus and we make travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet. Here, you’ll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer!