Technical Business Analyst

Remote; San Francisco (CA); Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Flexible working

Generous leave plans

Wellness and study support

WeWork coworking access

Job summary

Megaport is seeking a Technical Business Analyst to bridge business needs with technical solutions in a remote-first environment. You will lead discovery, document requirements, and translate them into actionable technical specs while keeping a refined backlog for software teams.

You'll collaborate with engineers, facilitate agile refinement, and drive clear communication across stakeholders. Strong API understanding and documentation skills are essential.

Qualifications

• 5+ years in Business Analysis or related technical role within agile software teams.
• Ability to ask targeted questions and challenge assumptions.
• Root-cause analysis and clear problem framing.
• Strong documentation skills for technical and non-technical audiences.
• Technical discussion fluency around APIs and system workflows.
• Experience translating business needs into tech specs.
• Proficient in Agile refinement and backlog ownership.

Responsibilities

• Lead discovery sessions to capture product requirements and outcomes.
• Visualize concepts with technical designs and workflows.
• Translate requirements into detailed technical specs.
• Own and prioritize the team's backlog of user stories.
• Collaborate with engineers to refine product requirements.
• Facilitate agile refinement sessions across teams.
• Improve processes to boost cross-functional collaboration.

Skills

Experience

Questioning

Root cause analysis

Documentation

APIs

Agile

Communication

Tools

APIs

Job description

Defining the future of work & living globally

We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

Our Team Culture

We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.

We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay.

Your Role

As a Technical Business Analyst, you'll be a vital link within one of our Software Engineering teams, bridging the gap between business needs and technical solutions.

You’ll dive deep to uncover root causes through targeted questioning, challenging assumptions, and ensuring we solve the right problems for our business and customers.

We are looking for someone fast-paced and technically sharp who owns the "why" (defining clear business context, acceptance criteria, and stakeholder impact) while trusting engineers to own the technical "how". You'll keep developers unblocked by answering logic and domain questions, maintaining a well refined backlog, and keeping internal documentation current.

What You’ll Be Doing

Leading discovery sessions with stakeholders to capture and document product requirements, ensuring a clear and shared understanding of desired outcomes across the organisation.

Visualising complex concepts through technical designs, system workflows, user journeys, and business processes to facilitate clear understanding and alignment on business outcomes.

Translating functional requirements into detailed technical specifications, effectively bridging the gap between business and engineering teams.

Owning and prioritising the team's backlog of user stories.

Collaborating closely with engineers to ensure precise communication and refinement of product requirements.

Facilitating agile refinement sessions to drive a shared understanding of project goals and impacts across diverse teams.

Continuously improving existing processes to optimise collaboration and efficiency between business and engineering teams.

What We Are Looking For

5+ years of dedicated experience in Business Analysis or a closely related technical role within agile software development teams.

Proven ability to ask targeted questions, challenge assumptions constructively, and focus on root cause analysis over order-taking.

Technical sharpness to follow technical discussions, understand API/system workflows, and keep pace with fast-moving engineering teams.

Exceptional ability to produce clear, concise, and comprehensive documentation.

Translating complex technical concepts into understandable terms for both technical and non-technical audiences.

Strong product and domain intuition to make real-time decisions on minor logic questions to prevent developer blockers.

Robust analytical and conceptual thinking skills essential for dissecting intricate business problems.

Superior planning, organisational, and time management capabilities to effectively prioritise and manage multiple initiatives.

Solid understanding and demonstrable experience applying Agile principles within software development teams.

Practical experience with APIs, web services, and web-based software projects.

What We Offer

Flexible working environment – a remote-first culture with coworking options available

Generous leave plans – including, parental leave, birthday leave, and a purchased annual leave program

Health and wellness support – through a wellness allowance and employee wellbeing initiatives

Comprehensive learning support – generous study and training allowance plus paid study leave

Creative, modern workspaces – designed to inspire when you're not working remotely, plus access to coworking spaces via our global WeWork membership if you work remotely, but like to get out of the house sometimes

Motivated, inclusive team – work alongside industry experts and fresh talent

Recognition programs – celebrate achievements with our Legend and Kudos award