Technical Brokerage Operations

dub; United States; Remote; USD 100,000 - 125,000; Full time

Job summary

A financial technology company seeks a Technical Brokerage Operations professional to enhance operational efficiency and ensure smooth brokerage system performance. This role requires strong problem-solving skills to quickly diagnose issues and communicate effectively across teams. Responsibilities include troubleshooting system issues, monitoring job schedules, and providing technical support for customer inquiries. Ideal candidates should possess a blend of operational expertise and technical abilities.

Responsibilities

• Analyze, troubleshoot, escalate, and resolve brokerage system operational issues in real-time.
• Monitor batch-scheduled jobs, identifying and escalating any delays or failures.
• Participate in post-incident reviews and root cause analysis with cross-functional teams.
• Work directly on our support ticketing system to resolve complex customer issues.
• Communicate technical concepts clearly to non-technical customers and internal stakeholders.
• Handle escalated customer cases requiring deep technical investigation.
• Provide tier-2 technical support for high-priority customer issues.

Job description

About the role

As a Technical Brokerage Operations at dub, you'll be the critical bridge between our brokerage operations and engineering teams, ensuring our platform runs flawlessly for millions of trades. You'll combine deep brokerage operations expertise with technical skills to troubleshoot complex issues, build operational tools, and directly support our customers. This role requires someone who can quickly diagnose system issues, communicate effectively across technical and non-technical teams, and build solutions that enhance our operational efficiency.

Responsibilities

• Analyze, troubleshoot, escalate, and resolve brokerage system operational issues in real-time

• Monitor batch-scheduled jobs, identifying and escalating any delays or failures

• Participate in post-incident reviews and root cause analysis with cross-functional teams

• Work directly on our support ticketing system to resolve complex customer issues

• Communicate technical concepts clearly to non-technical customers and internal stakeholders

• Handle escalated customer cases requiring deep technical investigation

• Provide tier-2 technical support for high-priority customer issues (up to 50% of your time)