Technical Associate

NCSL International; Mahwah (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with company match

Tuition reimbursement

Paid time off

Disability coverage

Job summary

Mindray North America is seeking an experienced Technical Associate to join our Repair Center. You will troubleshoot, repair, calibrate, and test sophisticated medical devices and circuit boards, collaborating with customers, field service personnel, engineering, and operations to ensure timely, high-quality repairs and an outstanding customer experience.

You will diagnose faults to the component level, perform functional testing, maintain repair documentation, and help mentor junior technicians

Qualifications

• Associate degree (A.A.S.) in Electronics or related field or equivalent experience required.
• 4–7 years of hands-on electronic troubleshooting and repair experience to the component level is preferred.
• Experience repairing complex electronic equipment in medical/device environments is a plus.

Responsibilities

• Diagnose, troubleshoot, repair, and calibrate electronic equipment and circuit boards to the component level.
• Perform functional testing and verification to ensure repairs meet quality standards.
• Create accurate service documentation and maintain repair records in the service management system.
• Prepare repair estimates and communicate recommendations to customers via phone and email.
• Provide technical support to field service personnel and customers.

Skills

Schematics reading

Troubleshooting

Documentation

Analytical thinking

Communication

Education

Associate degree in Electronics or related field

Tools

Oscilloscopes

Digital multimeters

Calibration equipment

Job description

Join Mindray North America and help shape the future of patient care.

Mindray is a global leader in medical technology, delivering advanced patient monitoring systems, anesthesia machines, ventilators, and ultrasound solutions trusted in hospitals and critical care environments worldwide. Unlike many larger competitors, Mindray combines cutting-edge innovation with unmatched value, giving healthcare providers access to reliable, feature-rich technology without compromise. Our culture is built on collaboration, integrity, and a drive to equip caregivers with the tools they need to deliver exceptional care.

Fast facts about Mindray:

• Founded in 1991, with 14,000 employees worldwide
• 8 global R&D centers, investing ~10% of annual revenue into innovation
• North American headquarters in Mahwah, NJ, with 40+ international subsidiaries

Job Summary

We're looking for an experienced Technical Associate to join our Repair Center team. In this role, you'll troubleshoot, repair, calibrate, and test sophisticated electronic medical devices and circuit boards to ensure they meet quality and performance standards. You'll work closely with customers, field service personnel, engineering, and internal operations to deliver timely, high-quality repairs while helping maintain an exceptional customer experience.

Essential Responsibilities

• Diagnose, troubleshoot, repair, and calibrate electronic equipment and circuit boards to the component level.
• Perform functional testing and verification to ensure repaired equipment meets quality and performance standards.
• Create accurate service documentation and maintain repair records within the company's service management system.
• Prepare repair estimates and communicate repair recommendations to customers via phone and email.
• Provide technical support and repair guidance to field service personnel and customers.
• Maintain appropriate inventory levels of repair parts and components.
• Recommend replacement parts and accessories when appropriate to support customer needs.
• Develop, update, and follow repair and testing procedures to ensure consistent, high-quality repairs.
• Investigate complex product failures, identify root causes, and collaborate with Quality and Engineering teams on corrective actions.
• Mentor and support junior technicians by sharing technical knowledge and troubleshooting expertise.
• Assist with workload prioritization and provide limited operational support in the absence of the Repair Center Supervisor.
• Partner with operations and receiving teams to resolve incoming repair questions and ensure efficient workflow.

Qualifications

Education

• Associate degree (A.A.S.) in Electronics, Electronic Engineering Technology, or a related technical field, or an equivalent combination of education and experience.

Experience

• 4-7 years of hands-on electronic troubleshooting and repair experience to the component level.
• Experience repairing complex electronic equipment, preferably within the medical device or healthcare technology industry.

Technical Skills

• Strong ability to read and interpret electrical schematics.
• Proficiency using electronic test equipment, including oscilloscopes, digital multimeters, and calibration equipment.
• Strong computer skills and experience documenting repairs in computerized service systems.
• Excellent analytical and problem-solving abilities.

Professional Skills

• Strong written and verbal communication skills.
• Customer-focused mindset with a professional phone presence.
• Ability to work independently while collaborating effectively across multiple departments.
• Proven ability to prioritize work in a fast-paced repair environment.
• Experience mentoring or assisting less experienced technicians is preferred.

Physical Requirements

• Ability to sit for extended periods while performing detailed electronic repairs.
• Ability to lift up to approximately 15 pounds.
• Visual acuity required for precision component-level troubleshooting and repair.

Mindray North America offers a competitive compensation package and comprehensive benefits, including a 401(k) with company match, tuition reimbursement, paid time off, disability coverage, FSA/HSA options, and more—all within a dynamic, supportive, and collaborative work environment.

Mindray North America is an Equal Opportunity Employer M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, or any other legally protected status and will not be harassed or discriminated against.