Technical Assistant - Radiology Support Services - Full Time/Days - Req# 2117967765

Antelope Valley Medical Center; Lancaster (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

Antelope Valley Medical Center is seeking a qualified candidate for a role involving both technical and clerical support within radiology. Responsibilities include assisting technologists and ensuring patient safety during transport.

The ideal applicant will have a high school diploma or GED, previous experience in a clinical environment, and must possess a BLS certification. This position requires strong communication skills and the ability to provide exceptional customer service to patients.

Qualifications

• Knowledge of basic medical terminology is preferred.
• Previous experience assisting Technologists in a clinical environment preferred.
• BLS certification is required.

Responsibilities

• Provide technical support and assist technologist with patient transport.
• Review patient orders and assist in patient care responsibilities.
• Prepare exam rooms and ensure equipment functionality.

Skills

Knowledge of English language and medical terminology

Proficient in computer operations

Ability to greet and assist patients

Ability to evaluate problems and implement solutions

Ability to multitask

Education

High School Diploma or GED

Tools

Basic personal computer

Job description

Job Objective

Under the direction of the department Director and/or designee, performs a wide variety of clerical tasks, technical duties, and transportation for all radiology modalities requiring a high degree of accuracy with latitude for independent initiative and judgment. Promotes, follows, and adheres to the values set by AVH. Delivers quality customer service which meets or exceeds expectations to patients, physician office staff, and other customers.

Duties and Responsibilities

• Technical Support
• Assist technologist with moving patients on and off the exam table within employee’s own bodily implant restrictions relative to radiology, e.g., AICDs, pacemakers, etc.
• Transport patients between both hospital areas and all radiology modalities.
• Support and assist technologist with daily patient workflow.
• Review and verify in conjunction with technologist on patient orders, patient history, and lab work pertaining to specific exam.
• Assist technologist and radiologist, as needed.
• Report any equipment malfunction to supervisor or manager.
• Prepare exam rooms for upcoming exam.
• Work in any area and be flexible in meeting the needs of the department.
• Complete exams in RIS and check PACS to ensure exam has crossed into the system.
• Clean and disinfect exam rooms, as needed.
• Observe safety measures as they pertain to modalities assigned, radiation protection, and MRI safety.
• Assist with stockroom responsibilities ensuring adequate supply inventories.
• Follow established department procedures to accurately verify and transport the proper patient by visually checking patient identification or verifying with nursing staff.
• Adhere to the Patient Identification Policy.
• Clerical Support
• Assist in obtaining patient signature on validated consent forms.
• Obtain authorization for release of radiology records.
• Burn CDs, print films, and digitize, as needed.
• Telephone Support
• Answer telephone in compliance with the hospital telephone etiquette.
• Document accurate messages and/or route calls to the appropriate parties.

Non-Essential Duties

• Assist with other duties as assigned, within skill sets and abilities.
• Assist in special projects, as needed.

Knowledge, Skills and Abilities

Knowledge

• Knowledge of English language, spelling, grammar and punctuation.
• Knowledge of basic medical terminology, preferred.

Skills

• Knowledge of basic personal computer.
• Proficient in the operations of computers, scanners, copiers, and fax machines, preferred.

Abilities

• Ability to greet and assist patients, visitors and other customers in a professional manner.
• Ability to transfer patients safely.
• Ability to evaluate problems and suggest and/or implement solutions independently.
• Ability to be flexible in meeting the staffing requirements of the department.
• Ability to provide the highest level of patient and customer satisfaction.
• Ability to multitask.

AVH Values

• Patients Come First – We listen actively and communicate with our patients and families, placing safety as a top priority.
• Accountability & Ownership – We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
• Teamwork – We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team.
• Integrity & Honesty – We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
• Excellence – We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
• Initiative & Innovation – Our can‑do attitudes, creativity, and resourcefulness empower us to improve the patient’s experience, solve our own problems, make timely decisions, and look for opportunities to add value.
• Tenderness & Compassion – We have genuine empathy, show kindness, and encourage and advocate for each other.

Education

• High School Diploma or GED

Experience

• Previous experience assisting Technologists in a clinical environment, preferred.
• Previous patient transport experience in a healthcare environment, preferred.

Required Licensure and/or Certifications

• BLS certification

AVH Conduct/Compliance Expectations

• Adhere to AVH Absenteeism and Tardiness Policy.
• Adhere to AVH Leaves of Absence Policy.
• Adhere to AVH Paid Time Off (PTO) Policy.
• Adhere to AVH Recording of Hours Worked Policy.
• Adhere to the department dress code.
• Organize work and establish priorities.
• Expand on own initiative in performance of duties.
• Follow telephone etiquette/standards.
• Conform to AVH Standards of Excellence.
• Function effectively under pressure and meet time parameters.
• Communicate effectively while maintaining good working relationships with co‑workers, managers and other hospital staff.
• Adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVH.
• Maintain confidentiality of patient, hospital and department information.
• Adhere to safety rules and regulations.
• Safely and effectively use all equipment necessary to carry out duties.
• Interpret and function under hospital and department policies and procedures.
• Conform with required and appropriate Joint Commission requirements.
• Support hospital quality assurance and improvement guidelines.
• Participate effectively in department and hospital staff education.
• Demonstrate willingness to work as a team player.
• Give and support the highest level of patient/customer satisfaction at all times.
• Support and adhere to the values and mission statement established by the AVH Board of Directors.
• Demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
• Follow the Code of Conduct.

Physical Requirements and Working Conditions

• Frequently lift, push, pull up to and over 50 lbs as required to transport patients, charts, specimens, and required equipment to various treatment and diagnostic areas throughout the hospital and its grounds.
• Frequent bending and twisting.
• Occasionally work within confined areas and expose to iodizing radiation and outdoor weather elements.