Technical Assistant

Horan Securities, Inc.; Los Angeles (CA); Hybrid; USD 10,000 - 60,000; Full time

Job summary

Join Horan Securities, Inc. as a member of their dynamic team in Los Angeles. The ideal candidate will provide essential support to the binding and brokerage team, ensuring efficient service delivery and compliance with insurance protocols. With a hybrid working option, this role offers opportunities to grow in the fast-paced insurance sector while managing key relationships with clients and underwriters.

Benefits

Health insurance

Dental insurance

Vision insurance

401(k) accounts

Paid time off

Qualifications

• One year of wholesale insurance experience required.
• Experience with Commercial Lines E&S products.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Assist with audits, binders/invoicing, and endorsements.
• Respond promptly to account servicing requests.
• Maintain knowledge of the insurance industry.

Skills

Customer service skills

Communication

Organization

Detail orientation

Education

High school diploma

College courses preferred

Tools

Microsoft Word

Microsoft Excel

Job description

About our Company:

Monarch E&S, a division of SPG Insurance Solutions (Monarch) is a rapidly growing, and successful property and casualty insurance wholesaler and managing general agency based in Burbank, CA with branches in MA & FL. We sell exclusively to retail agencies across the country with a focus on small to mid-market E&S commercial and specialty personal lines risks.

About the Position:

The ideal candidate for this position will possess excellent customer service skills and serve as a technical resource to a large and growing binding and brokerage team. Successful applicants will work with the in-house underwriter to request and review underwriting information for processing of endorsements, and processing bind orders.

Essential Duties and Responsibilities:

• Assist with State Surplus Lines affidavit/ compliance documentation

• Provide and/or assist with audits, binders/invoicing, and endorsements through managing all company correspondence in a timely manner.

• Respond promptly to all requests from brokerage team, underwriters, retailers, or managers regarding account servicing issues.

• Develop a professional rapport with clients and underwriters to enhance new and ongoing business relationships.

• Follow departmental procedures with accuracy, efficiency, and meeting compliance standards.

• Act as liaison between clients and the underwriter to manage all account documentation.

• Initiate cancellation and non-renewal notices according to statutory and contractual requirements.

• Maintain suspense system and follow-up for receipt of policies, endorsements, inspections reports, correspondence, claims, etc. from outside sources.

• Maintain current knowledge of the insurance industry through attendance of virtual workshops, seminars, literature reviews and/or formal continuing education.

• Inspections ordering.

• Order renewals in company portal.

• Other duties as assigned.

• Interest or knowledge with Personal lines homeowner property book support.

Qualifications:

• One year of wholesale insurance experience

• High School graduate required; College courses preferred.

• Must have experience and knowledge of Commercial Lines E&S products, along with some Personal Lines E&S products.

• Previous workexperience in the fields of insurance underwriting, customer service, with a successful track record

• Positive attitude and enjoys helping others through frequent phone and email communication.

• Excellent written and verbal communication skills

• Ability to work well under pressure to meet tight deadlines in a fast-paced environment.

• High level of adaptability to meet the needs of various situations.

• Strong organization skills, with a high level of detail orientation.

• Proficiency in Microsoft Word and Excel and various rating portals.

• Technical Assistant experience or three years of general insurance experience

Preferred Qualifications:

• 5 years’ experience with property and casualty lines of business.

Work Location

• This work location can be hybrid or remote.

• Preferred working hours to support Pacific Standard Time zone.

Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $21- $23 an hour and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity, and commissions for some positions.

#SPG

Department Account Management & ServiceRequired Experience: 1-2 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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