Technical Applications Manager

Saputo, Inc.; United States; On-site; USD 89,695 - 117,725; Full time

Benefits offered by this job

Development opportunities

Meaningful compensation & benefits

Community involvement through Saputo

Job summary

Saputo Cheese USA Inc. seeks a Manager, R&D (Technical Sales) to lead technical strategy across Sales, R&D, Operations, Marketing, and customers.

You will translate product capabilities into customer solutions and support growth, quality, and performance initiatives. You will partner with R&D and Operations on development, commercialization, and process improvements, while evaluating manufacturing impact on product quality and application performance.

Qualifications

• 7+ years in technical sales, technical service, product development, or related customer-facing role.
• Strong knowledge of dairy products, dairy ingredients, and food manufacturing.
• Ability to translate complex technical information into business solutions for diverse audiences.
• Proven experience leading customer projects from concept to commercialization.
• Strong business acumen balancing technical and commercial goals.
• Experience collaborating across Sales, R&D, Operations, Supply Chain, Marketing, and Quality.

Responsibilities

• Serve as primary technical liaison among Customers, Sales, R&D, Operations, and Technical Services to drive satisfaction and growth.
• Lead customer-facing technical initiatives—translate requirements into actionable solutions.
• Support product development, commercialization, process improvements, and performance evaluations.
• Develop and maintain customer application, performance, and market intelligence data for decision making.
• Evaluate quality issues and opportunities, coordinating cross-functional teams for timely resolution.
• Provide technical expertise during customer visits, product evaluations, and new business development activities.
• Collaborate with Sales to respond to customer needs, including samples, recommendations, and support.
• Identify opportunities for portfolio growth, differentiation, and competitive advantage.
• Analyze product performance and customer feedback to drive continuous improvement and value.

Skills

Technical sales

R&D liaison

Product development

Cross-functional collaboration

Customer-facing

Education

Bachelor's in Food Science or related

Job description

At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best? The Manager, R&D (Technical Sales) serves as the technical lead and strategic partner between Sales, R&D, Operations, Marketing, and customers to drive growth, innovation, and customer satisfaction across the portfolio. This role translates technical product capabilities into customer-focused solutions, supports key business development initiatives, and provides leadership in evaluating product performance, customer opportunities, and competitive positioning. The Manager, Technical Sales acts as a trusted advisor to both internal stakeholders and external customers, ensuring technical excellence while advancing commercial objectives.

How You Will Make Contributions That Matter

Serve as the primary technical liaison between Customers, Sales, R&D, Operations, and Technical Services to drive customer satisfaction, business growth, and value creation.

Lead customer-facing technical initiatives by partnering with customers to understand product requirements, application needs, emerging opportunities, and quality concerns, translating these insights into actionable business solutions.

Partner with Operations and R&D to support product development, commercialization efforts, process improvements, and product performance evaluations, including assessing the impact of manufacturing and process changes on product quality and application performance.

Develop and maintain key customer application, performance, and market intelligence data to support business development, innovation initiatives, and informed decision-making.

Evaluate customer quality issues, technical challenges, and product opportunities, coordinating cross‑functional teams to ensure timely resolution and a superior customer experience.

Support strategic customer accounts by providing technical expertise during customer visits, product evaluations, application reviews, and new business development activities.

Partner closely with Sales to provide rapid and effective responses to customer needs, including sample requests, product recommendations, technical support, and commercialization activities.

Evaluate competitive products, market trends, and customer requirements to identify opportunities for portfolio growth, product differentiation, and competitive advantage.

Analyze product performance, customer feedback, and application data to generate insights and recommendations that support continuous improvement, innovation, and customer value creation.

Present technical findings, product performance evaluations, customer opportunities, and strategic recommendations to senior leadership and key stakeholders.

Support the Sales organization through technical training, product expertise, and guidance on customer opportunities, applications, and sensitive quality matters.

Foster strong cross‑functional collaboration and act as a positive ambassador for Saputo's culture, values, and commitment to operational excellence and customer success.

You are best suited for the role if you have the following experience, skills, and qualifications

Bachelor's degree in Food Science, Dairy Science, Chemistry, Engineering, or a related technical discipline required; advanced degree preferred.

7+ years of experience in technical sales, technical service, product development, R&D, applications, or a related customer-facing technical role within food, dairy, ingredients, or CPG industries.

Strong knowledge of dairy products, dairy ingredients, food manufacturing, and customer application requirements.

Demonstrated ability to translate complex technical information into business solutions for both technical and non‑technical audiences.

Proven experience leading customer projects from concept through commercialization.

Strong business acumen with the ability to balance technical considerations with commercial objectives.

Experience collaborating effectively across Sales, R&D, Operations, Supply Chain, Marketing, and Quality functions.

Excellent communication, presentation, influencing, and relationship‑building skills.

Strong analytical and problem‑solving capabilities, with the ability to interpret technical data and generate actionable recommendations.

Highly organized with demonstrated project management and prioritization skills in a fast‑paced environment.

Ability to lead multiple customer initiatives simultaneously while maintaining a high level of responsiveness and execution.

Willingness to travel approximately 30–40% to support customer visits, trials, business development activities, and industry events.

We support and care for our employees by providing them with…

• Development opportunities that enhance you career fulfillment.
• Meaningful compensation & benefits that help you care for your family.
• Opportunities to contribute to your community and enhance the lives of others through Saputo products.

Salary Range: $89,695 to $117,725 salary offers will vary commensurate with experience, skills, and training.

In the USA, Saputo ranks among the top three cheese producers and is one of the top producers of extended shelf‑life and cultured dairy products, with a portfolio of well‑loved brands such as Stella, Frigo Cheese, Montchevre, Stella, and Treasure Cave. We also boast a strong foodservice presence, partnering with reputable chain restaurants and broadline distributors. Whether your expertise lies in manufacturing, operations, supply chain, sales, quality assurance, or in any other function, your role is integral to our success. You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.

Accessibility

Accessibility Saputo Cheese USA Inc. endeavors to make Saputo.com/careers accessible to all users.

EEO

Saputo Cheese USA Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you'd like more information on your EEO rights under law, please visit www.EEOC.gov.

California Applicant Privacy Notice (CCPA)

To review the Saputo Cheese USA Inc. Privacy Notice for California applicants, please visit our Corporate website associated section by clicking here (English) or here (Spanish).

Making Good Food Is Our Passion, and we do it responsibly. Our caring teams process about 11 billion litres of milk annually into a diversified range of dairy and dairy alternative products sold in over 60 countries. With 54 manufacturing facilities and over 18,100 employees, we operate our leading business in Canada, the USA, Australia, and the United Kingdom. All dairy processors have access to the same raw material and equipment; what distinguishes us is our can‑do spirit and our diverse, inclusive work culture that empowers employees to grow in their own way.

Stay in touch! Follow the hashtag #OurBestIsMadeOfYours on Instagram, Facebook, and LinkedIn.