Technical Application Specialist (East Region)

Abbott; Bridgeport (CT); Remote; USD 60,000 - 120,000; Full time

Job summary

A global healthcare company is seeking a Remote Support Specialist to assist customers with complex diagnostic instruments. Candidates must have a Bachelor's degree in related fields and at least two years of relevant experience. The position involves extensive travel and technical troubleshooting to ensure customer satisfaction and process improvements. A competitive salary is offered, ranging from $60,000 to $120,000 per year.

Benefits

Free medical coverage

Retirement savings plan

Tuition reimbursement

Career development opportunities

Qualifications

• Minimum of two years’ experience in laboratory environment or field service.
• Experience with Abbott Diagnostics products is a plus.

Responsibilities

• Support Abbott's Diagnostic Division customers and field personnel.
• Lead multi-site integrations and ensure customer satisfaction.
• Conduct customer interviews and collaborate with project managers.

Skills

Technical troubleshooting

Customer service

Communication skills

Education

Bachelor’s degree in science, engineering, electronics, or Medical Technology

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans diagnostics, medical devices, nutritionals, and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Job Description

Working at Abbott

At Abbott, you can do work that matters, grow, learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow your career.
• Free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit.
• A company recognized as a great place to work globally and for diversity, working mothers, female executives, and scientists.

The Opportunity

• This is a remote position.
• Qualified candidates must currently live in the East Region, preferably near a major airport.
• Must be able to travel up to 90-100%.

Responsibilities

Support Abbott's Diagnostic Division (ADD) customers and field personnel, serving as the primary contact for complex instruments, troubleshooting, training, and documentation. Lead multi-site integrations, conduct customer interviews, collaborate with project managers, and ensure customer satisfaction through onsite and remote support. Maintain technical competence, provide training, manage time and accounts effectively, and contribute to process improvements. Recognize and communicate product issues, support quality systems, and ensure safety guidelines are followed.

Qualifications

• Bachelor’s degree in science, engineering, electronics, or Medical Technology.
• Two (2) years’ experience in laboratory environment, field service, technical call center, or Abbott Diagnostics products.

Preferred Qualifications

• Bachelor's Degree in Medical Technology.
• Four (4) years’ experience in laboratory environment, field service, technical call center, or Abbott Diagnostics products.

Learn more about our benefits at www.abbottbenefits.com. Follow your career aspirations with Abbott. We are an Equal Opportunity Employer committed to diversity. Connect with us at www.abbott.com, Facebook, and Twitter.

The base pay for this position is $60,000.00 – $120,000.00. In specific locations, the pay range may vary.

Job family: Support Services | Division: CRLB Core Lab | Location: United States (Remote) | Travel: Yes, 100%

Note: This job is active and accepting applications.