Technical API Support Specialist

Apideck co; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

Apideck is seeking a dedicated Customer Support team member to join our Product department. You will be the first point of contact for our customers, helping with APIs and integrations and gathering feedback to improve our APIs and documentation.

You will respond to inquiries via email, Slack, chat, and phone, troubleshoot technical issues, and escalate complex problems. A SaaS/API background and strong English communication are essential in a fast-paced environment.

Qualifications

• 3+ years of experience in customer support, preferably in SaaS or API-focused environments.
• Experience working with integrations and APIs.
• Strong written and verbal English communication skills.

Responsibilities

• Serve as the first point of contact for customer support inquiries.
• Assist customers in navigating and utilizing APIs and integration solutions.
• Identify, analyze, and resolve technical issues, escalating complex problems.
• Collaborate with the technical team to improve customer experience and product functionality.
• Document and track customer interactions and feedback.
• Contribute to developing support resources and knowledge base articles.

Skills

Customer support

APIs & integrations

Communication skills

Problem-solving

Learning mindset

Tools

Intercom

Slack

Job description

Apideck is seeking a dedicated Customer Support team member to join our Product department. You will be the first point of contact for our customers, helping with APIs and integrations and gathering feedback to improve our APIs and documentation.

You will respond to inquiries via email, Slack, chat, and phone, troubleshoot technical issues, and escalate complex problems. A SaaS/API background and strong English communication are essential in a fast-paced environment.