Technical and Customer Experience Advisor - Work From Home - US

Transcom; Virginia Beach (VA); Remote; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Technical and Customer Experience Advisor, where you can work from the comfort of your home while helping customers navigate technology. This role offers a competitive starting pay, performance incentives, and opportunities for career advancement. With a focus on work/life balance, you will be part of a supportive team dedicated to providing exceptional customer service. Enjoy the flexibility of remote work, comprehensive health benefits, and a chance to grow your skills in a dynamic environment. If you are passionate about technology and helping others, this is the perfect opportunity for you!

Benefits

Health benefits

401(k) with employer match

Paid vacation

Computer equipment provided

Flexible pay options

Qualifications

• Strong computer skills and typing at least 30 wpm.
• Experience in technical support or customer service preferred.

Responsibilities

• Support telecommunications clients with smartphones, tablets, and computers.
• Troubleshoot technical issues and resolve customer service questions.

Skills

Active Listening

Conflict Resolution

Multitasking

Technical Support

Communication Skills

Education

High School Diploma or equivalent

Tools

Computer Equipment

Job description

General Information

• Location: Work at Home
• Job ID: 4951
• Job Category: Technical Support Agent
• Language Requirement: English

Description & Requirements

Description

Do you love exploring how technology helps you do your favorite things? Do you enjoy helping people and sharing your knowledge? Are you looking to grow your career with a company that rewards your efforts? Do you want to improve your work/life balance by working from home?

What's in it for YOU!

• $17.31 USD starting pay
• Performance-based incentives
• Pay increases with learning and advancement
• Flexible pay options: Daily Pay, Bi-Weekly Pay, Direct Deposit, Pay Cards
• Health benefits for you and your family
• 401(k) with employer match
• Paid vacation
• Computer equipment provided
• 100% remote work including training
• Work/life balance and career development opportunities
• Position as a Transcom employee

Job Role

As a Technical and Customer Experience Advisor, you'll support our telecommunications clients by assisting customers with smartphones, tablets, and computers. Your role involves listening to customer needs, troubleshooting technical issues, and resolving service questions or disputes. Listen to our call samples to understand the call types you will handle.

What we are looking for:

• Effortless engagement and active listening skills
• Ability to navigate multiple applications simultaneously
• Patience and conflict resolution skills
• Self-motivation to work independently from home
• Adherence to a full-time schedule and high-volume call handling

Requirements

• At least 18 years old
• High School Diploma or equivalent
• Successful background check
• Availability for 32-40 hours/week, including evenings, weekends, and holidays
• Strong computer skills and typing at least 30 wpm
• Excellent communication skills in English
• Professional and courteous demeanor
• Ability to multitask and handle high-pressure situations
• Experience in technical support or customer service preferred

Location & Work-from-Home Requirements

Must reside in one of the specified states and have a dedicated, distraction-free home office with reliable high-speed internet (minimum 20 Mbps download, 3 Mbps upload). Computer and equipment are provided; a personal desktop or laptop with Ethernet connection is required for assessments.

About Transcom

Transcom is a global customer experience provider with over 30,000 specialists across 90+ contact centers in 28 countries. We are committed to our clients and employees, fostering a supportive environment for growth and development. Join us and be part of a passionate team dedicated to making a difference!