Technical and Customer Experience Advisor - Work From Home - US

MedStar Health; Fargo (ND); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading company as a Technical Support and Customer Experience Advisor, working from home to support customers with telecommunications devices. This role offers competitive hourly pay, performance incentives, health benefits, and opportunities for career growth. Ideal candidates will have strong computer skills and excellent communication.

Benefits

Flexible pay options

Health benefits

401(k) with employer match

Paid vacation

Provided computer equipment

Qualifications

• 18+ years old.
• Pass a criminal background check.
• Work full-time (32-40 hours), including evenings and weekends.

Responsibilities

• Support customers via calls and troubleshoot technical issues.
• Assist with account questions, service enrollments, or disputes.
• Deliver outstanding customer service.

Skills

Strong computer skills

Excellent English communication skills

Conflict resolution

Education

High school diploma or equivalent

Job description

Description & requirements

Join Transcom as a Technical Support and Customer Experience Advisor! Work from home supporting telecommunications customers with smartphones, tablets, and computers. Enjoy competitive pay, performance incentives, health benefits, and career growth opportunities.

What we offer:

• $17.31 USD starting pay plus monthly incentives
• Pay increases with experience and advancement
• Flexible pay options: Daily Pay, Bi-Weekly Pay, Direct Deposit, Pay Cards
• Health benefits for you and your family
• 401(k) with employer match
• Paid vacation
• Provided computer equipment
• 100% remote work including training

Role overview:

Support customers via calls, troubleshoot technical issues, and assist with account questions, service enrollments, or disputes. Use your technical expertise and passion for customer service to deliver outstanding support.

Requirements:

• 18+ years old, high school diploma or equivalent
• Pass criminal background check
• Work full-time (32-40 hours), including evenings, weekends, holidays
• Strong computer skills, typing at least 30 wpm
• Excellent English communication skills
• Professional, courteous, and able to handle conflict calmly
• Experience in technical support or call centers preferred

Location & Home Office Requirements:

Must reside in one of the specified states and have a dedicated, distraction-free home office with reliable high-speed internet (DSL, Fiber, or Cable).

About Transcom:

A global leader in customer experience with over 30,000 employees worldwide. We value our team members and support their growth and success.

We look forward to welcoming you to our team!