Technical Anchor, Dealer Portal Support Team

Ford Motor; Dearborn (MI); Remote; USD 138,000 - 177,000; Full time

Job summary

An automotive manufacturer is seeking a Technical Anchor for their CRM Dealer Portal product team. This role involves managing the migration and development of a CRM platform, requiring deep expertise in Dynamics 365 and API integrations. The position is remote, allowing candidates to work from anywhere in the U.S., and comes with a competitive salary range of $138,486 to $176,800 annually.

Benefits

Immediate medical and dental coverage

Flexible family care

Tuition assistance

Paid time off for community service

Generous paid holidays

Qualifications

• 10 years of experience in the job or related occupation.
• Experience with Microsoft Dynamics CRM customization.
• Experience in API development and integration.

Responsibilities

• Serve as the technical anchor for the CRM Dealer Portal product team.
• Lead migration of Dealer Portal to a new application.
• Design Microsoft Dynamics 365 Portal websites using Power Pages.

Skills

MS Dynamics CRM/Dynamics 365 Customization

C# Software Development

API development

jQuery

Agile Development

Education

Bachelor’s degree in Information Technology or related field

Tools

Dynamics 365

Azure

SQL Server

Job description

Overview

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation.

Enterprise Technologyplays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

Qualifications

You\'ll have...

• Bachelor’s degree or foreign equivalent in Information Technology, Computer Science or related field and 10 years of experience in the job offered or related occupation.
• 10 years of experience with the following skills is required: MS Dynamics CRM/Dynamics 365 Customization & Configuration, Software Development in C# including form customization, ribbon customization, view building, entities, dashboard creation, C# based plugin code for complex logical calculations, and deployment using Plugin Registration Tool.
• 7 years of experience with each of the following skills is required: Implementing application functionality to enable Contact Center and Dealership interaction; API development (REST APIs and Azure integration) to integrate business processes and data flows between CRM and external systems; Power Pages to design and develop secure Microsoft Dynamics 365 portal websites; jQuery, Liquid Template, HTML, CSS, JS, and ASP.Net MVC to customize and configure Power Pages; Agile development, Test Driven Development methodologies and version control tools (Rally or JIRA, Github or AzureDevops, and TFS – Team Foundation Server); CI/CD environment deployment and managing environments (DEV, QA, UAT, Production); MS Dynamics upgrades and migrations to newer versions of Dynamics CRM and Portal.
• 5 years of experience with each of the following skills is required: Debug using devTools, Azure Application Insights, Azure logs, and Plugin Trace logs; SQL Server for database schema design, stored procedures, and data import/export.
• 4 years of experience with each of the following skills is required: Establish realtime ongoing interaction between Dynamics CRM, Dataverse, external systems, and Power Pages using Power Automate Flows and REST APIs.

We are offering a salary of $138,486.00 - $176,800.08/yr.

You may not check every box, or your experience may look a little different from what we\'ve outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year\'s Day
• Paid time off and the option to purchase additional vacation time

For a detailed look at our benefits, please view the linked page: https://fordcareers.co/GSR-HTHD

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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Responsibilities

What you’ll be able to do:

• Technical Anchor, Dealer Portal Support Team - positions offered by Ford Motor Company (Dearborn, Michigan). Note, this is a purely telecommuting/work-from-home position whereby the employee may reside anywhere within the U.S.
• Serve as the technical anchor for the CRM Dealer Portal product team. Facilitate the development, migration, and maintenance of our CRM dealer portal platform.
• Lead effort to migrate Dealer Portal from GCCT (existing USD application) to CX-Hub (newly launched CSW application).
• Design and develop Microsoft Dynamics 365 Portal websites using Power Pages. Customize Microsoft Dynamics CRM entities, forms, and views to meet business requirements.
• Develop C# based plugin code for complex logical calculations and deployment using Plugin Registration Tool.
• Implement REST web APIs to integrate business processes and data flows between CRM and other applications.
• Collaborate with software developers, business, and architects to plan, design, and maintain two applications.
• Lead daily development team meetings, code reviews, and mentor team members on coding standards.
• Troubleshoot and resolve technical challenges, production issues, and identify root causes.
• Work with DevOps team and Solution Architects for deployment and data governance.