Technical Anchor, Dealer Portal Support Team

Ford Motor Company; Dearborn (MI); Remote; USD 80,000 - 110,000; Full time

Job summary

A leading automotive manufacturer is seeking a Technical Anchor for their Dealer Portal Support Team. This remote position involves facilitating the development and maintenance of the CRM Dealer Portal, customizing Microsoft Dynamics 365, and leading a development team. Ideal candidates should have strong skills in C#, REST APIs, and Microsoft Dynamics 365. Join us in transforming dealer experiences and enhancing business processes.

Qualifications

• Technical expertise in Microsoft Dynamics 365 and plugin development.
• Strong problem-solving skills for troubleshooting production issues.
• Ability to collaborate effectively with cross-functional teams.

Responsibilities

• Serve as the technical anchor for the CRM Dealer Portal product team.
• Lead migration from GCCT to CX-Hub application.
• Design and develop Microsoft Dynamics 365 Portal websites.

Skills

Microsoft Dynamics 365

C#

REST APIs

Power Pages

DevOps

Job description

Overview

Technical Anchor, Dealer Portal Support Team - positions offered by Ford Motor Company (Dearborn, Michigan). This is a telecommuting/work-from-home position whereby the employee may reside anywhere within the U.S. Serve as the technical anchor for the CRM Dealer Portal product team. Facilitate the development, migration, and maintenance of our CRM dealer portal platform. Lead effort to migrate Dealer Portal from GCCT (existing USD application) to CX-Hub (newly launched CSW application). Design and develop Microsoft Dynamics 365 Portal websites using Power Pages. Customize Microsoft Dynamics CRM entities, forms, and views to meet business requirements. Develop C# based plugin code for complex logical calculations and deployment using Plugin Registration Tool. Implement REST web APIs to integrate business processes and data flows between CRM and other applications. Collaborate with software developers, business, and architects to plan, design, and maintain two applications. Lead daily development team meetings, code reviews, and mentor team members on coding standards. Troubleshoot and resolve technical challenges, production issues, and identify root causes. Work with DevOps team and Solution Architects for deployment and data governance.

Responsibilities

• Serve as the technical anchor for the CRM Dealer Portal product team. Facilitate the development, migration, and maintenance of our CRM dealer portal platform.
• Lead effort to migrate Dealer Portal from GCCT (existing USD application) to CX-Hub (newly launched CSW application).
• Design and develop Microsoft Dynamics 365 Portal websites using Power Pages.
• Customize Microsoft Dynamics CRM entities, forms, and views to meet business requirements.
• Develop C# based plugin code for complex logical calculations and deployment using Plugin Registration Tool.
• Implement REST web APIs to integrate business processes and data flows between CRM and other applications.
• Collaborate with software developers, business, and architects to plan, design, and maintain two applications.
• Lead daily development team meetings, code reviews, and mentor team members on coding standards.
• Troubleshoot and resolve technical challenges, production issues, and identify root causes.
• Work with DevOps team and Solution Architects for deployment and data governance.

EOE. Please apply online at: corporate.ford.com/careers