Technical Analyst II: Client IT Support & Escalations

Bulletproof Solutions Inc; Ladera Ranch (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive Health, Dental, and Vis​

Optional Health Benefits

Vacation Time

401k Plan

Annual Discretionary Bonus

Anniversary Reward Bonus

Mental Health Benefits via EAP

Job summary

Bulletproof is hiring a Technical Analyst II to deliver professional IT service to our clients. The role focuses on troubleshooting complex incidents, Escalations from Tier 1, and guiding end users through solutions in client environments.

The candidate should have a Bachelor’s degree or equivalent, strong Microsoft 365/Azure and Windows experience, and a solid customer-service mindset. On-site work with a global team offers growth and diverse challenges.

Qualifications

• Bachelor’s degree in a related technical discipline or equivalent experience with industry certification.
• Strong knowledge of Microsoft 365/Azure, Windows and Office programs.
• Excellent communication and customer service orientation are essential.
• Ability to work independently with multiple tasks and changing priorities.
• ITIL familiarity is a plus; Experience with Incident/Change Management is an asset.

Responsibilities

• Respond to issues escalated by Tier 1 in a timely fashion.
• Troubleshoot and resolve end-user issues in LAN/WAN environments.
• Assist client IT personnel at locations, resolving end-user problems.
• Maintain logs and reports of service requests and incidents.
• Provide training materials and documentation for client equipment.
• Collaborate with other teams to align with business needs and changes.

Skills

Communication

Customer service

Independent work

Education

Bachelor's degree in a related technical discipline

Tools

Microsoft 365/Azure

Windows

Active Directory

Job description

Bulletproof is hiring a Technical Analyst II to deliver professional IT service to our clients. The role focuses on troubleshooting complex incidents, Escalations from Tier 1, and guiding end users through solutions in client environments.

The candidate should have a Bachelor’s degree or equivalent, strong Microsoft 365/Azure and Windows experience, and a solid customer-service mindset. On-site work with a global team offers growth and diverse challenges.