Technical Analyst I, Legal & Compliance Technology

Lennar Associates Mgmt; Florida; On-site; USD 60,000 - 75,000; Full time

Job summary

Lennar is seeking a Technical Analyst I for its Legal & Compliance Technology group in Florida. You will support the IT organization with standards, governance, and efficient technical documentation, testing, and release management.

The role focuses on Tier 2/3 support for legal tech apps, data governance, and training end users to improve workflows. You will work with vendors and internal teams to implement enhancements, manage access controls, and ensure compliance in a fast-paced agile

Qualifications

• Experience in translating business and project requirements into actionable tasks.
• Familiarity with governance, process optimization, and agile project teams.
• Experience providing Tier 2 and Tier 3 support for legal technology applications.

Responsibilities

• Provide Tier 2 and Tier 3 functional and technical support for the Legal Solutions application suite.
• Manage service requests via ServiceNow and assist end users.
• Perform recurring administration, data maintenance, and access updates.
• Support legal reporting, governance, and data files for business partners and vendors.
• Assist with application enhancements, configuration changes, and customizations.
• Coordinate application changes with Legal, IT, and external vendors.
• Support onboarding and rollout of new systems and functionality.
• Collaborate with software vendors to evaluate solutions and troubleshoot issues.
• Translate requirements into tasks and manage project activities and timelines.
• Schedule and facilitate testing, UAT, and defect tracking; drive improvements.

Skills

Technical aptitude

Organizational skills

Service-focused

Collaboration

Automation mindset

Tools

ServiceNow

Thomson Reuters Legal Tracker

iManage

Diligent Entities

NAVEX EthicsPoint

Job description

Technical Analyst I, Legal & Compliance Technology

We are Lennar

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

A Career that Empowers You to Build Your Future

The Technical Analyst I will support Lennar's IT organization by learning and implementing standards and processes to ensure quality and efficiency in technical documentation, technical testing, release management, and systems support. Ideal candidates will have foundational skills in process creation/optimization, governance, and organization. Candidates should be prepared to apply best practices, support standard processes, and contribute effectively to their agile project teams.

The Technical Analyst I will play an important role in supporting Lennar's Legal and Compliance Technology team by ensuring the department's applications, processes, and reporting functions operate effectively and efficiently. This role provides Tier 2 and Tier 3 support for legal technology applications, manages recurring operational activities, coordinates project initiatives, and supports application enhancements, configuration updates, and end-user training.

The ideal candidate brings a combination of technical aptitude, strong organizational skills, and an understanding of legal operations and technology workflows. They are detail-oriented, collaborative, and service-focused, with an interest in leveraging technology, automation, and emerging AI capabilities to improve processes and enhance the overall effectiveness of the Legal department.

Principal Duties and Responsibilities

Application Support & Administration

• Provide Tier 2 and Tier 3 functional and technical support for the Legal Solutions application suite, including Thomson Reuters Legal Tracker, iManage, Diligent Entities, and NAVEX EthicsPoint.
• Manage and resolve service requests submitted through ServiceNow and established support channels, providing guidance and assistance to end users.
• Perform recurring application administration and data maintenance activities, including user access updates, document cleanup in accordance with records retention and legal hold requirements, and scheduled data loads.
• Support legal reporting and governance of sensitive Legal department data, including the preparation and delivery of recurring reports and data files to internal business partners and external vendors.
• Assist with application enhancements, configuration changes, and customizations to support evolving business requirements.
• Coordinate and validate application changes in partnership with Legal, IT, and external vendors.
• Support application onboarding for new Legal associates and the rollout of new systems and functionality.
• Collaborate with software vendors to evaluate solutions, troubleshoot issues, and address business needs.

Security, Compliance & Data Governance

• Support quarterly security reporting across Legal Technology applications.
• Assist with periodic audits of application access and permissions to ensure appropriate role-based security controls are maintained, including timely removal of access for departing associates.
• Conduct recurring audits of legal matter data, including Legal Tracker billing review and approval routing.
• Maintain and update application records, document audit findings, and communicate results and required corrections to Legal leadership.

Process & Project Management

• Translate business and project requirements into actionable tasks, asking clarifying questions to ensure deliverables align with objectives and stakeholder expectations.
• Coordinate day-to-day project activities for Legal and Compliance Technology initiatives, including timelines, task tracking, action items, risks, and status communications.
• Schedule and facilitate working sessions, application testing, user acceptance testing (UAT), defect tracking, and follow-up with stakeholders through resolution.
• Contribute to the development of short- and long-term operational roadmaps by identifying opportunities for enhancements and future projects.
• Identify and support process improvements and scalable solutions across department systems, technologies, and controls, including opportunities to automate manual and repeatable tasks.
• Support the testing, implementation, rollout, and post-release maintenance of new legal workflows, applications, and technology solutions.

Training & Knowledge Management

• Develop and deliver end-user training on application functionality, best practices, and established workflows.
• Create and maintain application documentation, pr