Technical Analyst I

HCA Healthcare; Summerville (SC); On-site; USD 46,000 - 65,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) Plan with company match

Tuition assistance & education support

Employee discounts

Job summary

HCA Healthcare Summerville Hospital is seeking a Technical Analyst I to support desktop devices and incidents. You will be the primary contact for end users, resolve requests, and escalate complex problems to senior staff.

The role requires diligence, strong troubleshooting, and collaborative teamwork. The position involves MACs, documentation and on-call rotation, with opportunities to train users on division technology.

Qualifications

• Bachelor’s degree in information systems or a healthcare-related field preferred.
• One year of IT experience required.
• A+ and Microsoft product certifications preferred.
• Valid state driver’s license required.
• Occasional intermittent local travel required.

Responsibilities

• Respond to and resolve inquiries for assistance with division or facility computer systems, providing a superior customer experience.
• Analyze and provide hands-on support for simple to moderate inquiries.
• Log and track problems; review problem tracking databases.
• Perform facility-based moves, adds, and changes (MACs) as needed.
• Maintain documentation for each incident or request, and escalate complex problems to the next level.
• Aid and train users on division and facility technology.

Education

Bachelor’s degree in information systems or a healthcare-related field

Tools

A+ certification

Microsoft Certifications

Job description

To Qualify: You must live in the Charleston, SC area today. Do you want to join an organization that invests in you as a Technical Analyst I? At HCA Healthcare Summerville Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary And Qualifications

The Technical Analyst implements and supports facility and division desktop equipment and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of your ability or responsibility are communicated in a timely manner to senior-level support personnel. You will provide support to other division and facility IT personnel, as warranted, and participation in 24x7 on-call support is required based on division IT staff rotation.

What you will do in this role

• Respond to and resolve inquiries and requests for assistance with division or facility computer systems, and provide a superior customer support experience for division and facility users.
• You will analyze and provide hands‑on support for simple to moderate inquiries.
• You will log and track problems; review problem tracking databases.
• Perform facility‑based moves, adds, and changes (MACs), as needed.
• You will maintain documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures.
• Aid and train users on division and facility technology.

Qualifications you will need

• Bachelor’s degree in information systems or a healthcare-related field is preferred.
• One year of IT experience is required.
• A+ and Microsoft Product certifications are preferred.
• Valid state driver’s license is required.
• Occasional Intermittent Local Travel Required

Benefits

HCA Healthcare Summerville Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals!

Our Talent Acquisition team is reviewing applications for our Technical Analyst I opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.