Technical Analyst I

HCA Healthcare; San Antonio (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

HCA Healthcare, at Methodist Hospital Westover Hills in San Antonio, TX, seeks a Technical Analyst I to support desktop systems and act as a primary IT resource for end users. You’ll handle, track, and resolve incidents while collaborating with senior staff on more complex issues.

You will participate in 24x7 on-call support as required and contribute to MACs, documentation, and user training to ensure reliable technology across the facility and division.

Qualifications

• Bachelor’s degree in information systems or healthcare-related field preferred.
• One year IT experience required.
• A+ and Microsoft Product certifications preferred.

Responsibilities

• Respond to and resolve inquiries for division or facility computer systems with a superior customer support experience.
• Analyze and provide hands-on support for simple to moderate inquiries.
• Log and track problems; review problem tracking databases.
• Perform facility-based moves, adds, and changes (MACs) as needed.
• Maintain documentation for each incident or request, and escalate complex problems per procedures.
• Aid and train users on division and facility technology.

Skills

One year IT experience

A+ Certification

Microsoft Certifications

Education

Bachelor's degree in information systems or healthcare-related field

Tools

A+ Certification

Microsoft Certifications

Job description

To Qualify: You must live in the San Antonio, TX area today.

Do you have the career opportunities as a Technical Analyst I you want with your current employer? We have an exciting opportunity for you to join Methodist Hospital Westover Hills which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary And Qualifications

The Technical Analyst implements and supports facility and division desktop equipment and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of your ability or responsibility are communicated in a timely manner to senior-level support personnel. You will provide support to other division and facility IT personnel, as warranted, and participation in 24x7 on-call support is required based on division IT staff rotation.

What you will do in this role:

• Respond to and resolve inquiries and requests for assistance with division or facility computer systems, and provide a superior customer support experience for division and facility users.
• You will analyze and provide hands‑on support for simple to moderate inquiries.
• You will log and track problems; review problem tracking databases.
• Perform facility‑based moves, adds, and changes (MACs), as needed.
• You will maintain documentation for each incident or request, and escallate complex problems to the next level of support per documented procedures.
• Aid and train users on division and facility technology.

Qualifications you will need:

• Bachelor’s degree in information systems or a healthcare‑related field is preferred.
• One year of IT experience is required.
• A+ and Microsoft Product certifications are preferred.
• Valid state driver’s license is required.
• Occasional Intermittent Local Travel Required

Benefits

Methodist Hospital Westover Hills, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.